GM Financial Headquarters — Burnett Plaza Cherry St, Fort Worth

GM is an awful company. They are unresponsive, lie, and give customers the run around. They have been stringing us along and lying for the past 5 1/2 months straight. Their customer service representatives are unprofessional, evasive, and extremely unhelpful. They refuse to give assistance and refuse to provide the information for corporate office or allow you to speak with anyone else. We recieved the worst service in our lives from supervisor Mark Hoppy. Once we get out of this, we will NEVER do business with GM Financial again!! DO NOT RECOMMEND. VERY GHETTO.

Leased my first vehicle from GM through GMFinancial last year in October and so far I have had the worst experience with their service. The first invoice never arrived to my home, and after calling the dealership and GMFinancial every week for one month, they finally figured out they had the wrong apartment number on my file. I don't understand how that can happen when you lease a vehicle all you do is fill out your information a million times. I make all my payments online ahead of the due date, and somehow they keep sending me letters that the payment was not received despite me providing the confirmation number of the payments. Don't bother trying to call any of their customer service lines, they don't work. You will be on hold for hours then be hung up on. Seems like a scam! These numbers don't work! If I had know this simple lease would cause me such headaches from the beginning, I would have leased a different car. CHECK YOUR E-MAILS GM FINANCIAL! PICK UP THE PHONE!!!

My apologies in advance as this company is completely and utterly a horrible company to their customers for many many years. Customers new and old take a look at your credit reports, Gm are giving false information and pure illegal information and degrading your credit files. Please take actions and speak to corporate and legal team about this. False and misleading Information are being sent to your credit files for a long time. This must stop. Do not work with GM financial again.

GM Financial is an awesome company! I appreciate their compassion and willingness to help in a hardship! They are flexible with arrangements, and give you options to help keep you on track! A customer representative name Matt in their reinstatement department was so kind and courteous to me. He was very empathetic, and thorough with the information I needed for my car. I thank him for treating me like a human being ,who inspite of my failure treated me with impeccable customer service!

If I could give 0.5 of a star I would. They are completely incompetent and dishonest. I dealt with the Overturn Department (Lease) and they gave me one false story after another. I was affected by COVID19 and they are holding me to a balance with an Automatic lease extension that I didn't not request when I was unable to return my car due to all of the dealerships being closed because of the pandemic, DUH! DO NOT DO BUSINESS with these guys, Crooked.

I am really not sure why GM financial has been so slandered on this review site. This is the 4th vechicle we have leased from GM we have had nothing but AMAZING service from them!! Even when COVID hit we called and asked if we could get some help from them making our lease payments and it was APPROVED while we were on the phone! Thank you to all that work here GREAT JOB!!!

Same problem as most of the reviewers here, better buy your lease, release a GM or they will charge you BIG! 22+ accounts never late, score went from 780 to 620 only due to dispute with GMF. Totally disrupting my life. And PS can't submit complaint online says "error try later".

bad customer service at GM in my opinion the worst customer service you can receive and in order to get any response from these people you got to be calling them every single day until you get your answer.

Currently working on a law suit against GM Financial. They have terrible customer service and have damaged my credit score simply because they are not organized and are just an extreme scam. I have had amazing results with other companies. Please be aware and do not go thru GM Financial.

Warning!! This is a scam finance conpany. I paid off my vehicle 100% and 2 months later claim I owe more interest fees that equal a car payment of over $600 ??? They refuse to call me and explain the mystery interest fees? They reported me 30 days late on a payment, yet my vehicle is paid off months ago. SCAM Company!