Glen Ellyn Bank & Trust Roosevelt Rd, Glen Ellyn

Wish I could have given them 0 stars, totally not helpful...locked my account for a week for depositing checks, written from this bank no less. Unwilling to help at all. Total runaround!

I've had my account with this back for about 3 years. Joy Ortiz, the assistant branch manager, sent me a letter that they were closing my account. I was shocked because my account has never overdrawn. Never wrote checks from it so never wrote bad checks. I decided to go in to the branch and see why. Why were they closing it??? BECAUSE I SENT MONEY TO MY FAMILY OUT OF THE COUNTRY!! I'm Mexican!! That's what we do. I have family that does not live in the USA. Simple. Joy Ortiz, said it was suspicious that i sent money through Remitly to another country. Suspicious?? Nah that's discrimination. I specifically asked her if I violated anything in the terms of the account or did anything wrong. She said, no I did nothing wrong. I took my money and left. Take your money elsewhere. Not a place you want to bank at.

Excellent customer service. I went today to open an account there. The relationship manager Chris Pingitore was very professional and polite and helped and explained through every step of opening the account

I have banked at this bank since I was 16. I loved the feel of a local community bank. I spoke very highly of this bank to my fiancé and convinced him to open our account here due to the fact that I've had stellar service in the past. Unfortunately, customer service has gone down hill tremendously. My fiancé does emergency response and has his wallet missing. During covid-19 we all have been stressed and were worried about how to get his cards and DL back. In our shock, the DMV was more than helpful in sending him a DL via mail and giving him a link to access his DL in the meantime for him to drive. Chase has been phenomenal and understood our situation (on top of covid-19 we had a funeral for my fiancé's grandmother) and Chase was sympathetic to our situation. Got him his card in the mail, expedited the time and waved fees, as well as giving him an atm card to use in the mean time. Next, we called Glen Ellyn Bank & Trust and a call center answered and said that we would be able to get his card that same day! Amazing, right? We thought it was the perk of a community bank. Unfortunately, that wasn't true. My fiancé went there and was asked who told him that and that they wouldn't be able to print him his card. Evelin who is the branch manager and Tom a banker there and a couple other bankers made this experience miserable. Questioned why his DL was on his phone, wanted him to do a survey (which really is a waste of time to figure out identity, wouldn't your name, drivers license, SSN & birthday suffice, or call me since I'm the other one on the account?) and knew we had a funeral to get to the next day and yet insisted to do the survey on the day of the funeral. One of the bankers even said, "you have your fiancés card for the funeral, what's the problem?" I was appalled by that answers. We gave them a time frame from 10-11am to call, they called at 11:40 when we're on our way to the funeral. We told them now is not the time. We told Chris that we want Evelin to call us on Saturday, she never did. Instead, Tom who has by far a horrible customer service in that bank, called to do the survey. I explained to him what is going on in which he admitted he was one of the bankers at the beginning of the situation (we couldn't see who people were because you can't go in the bank). Still, attitude was given. We asked to speak to Evelin since she's the GM and at that time I didn't know she was one of the people who talked to us in the beginning and there was no concern on her end. Their excuse was dealing with covid-19 they've been stressed. Well, we're all stressed during this time- I am not accepting that excuse. I was very tempted to cancel ALL my accounts there and I verbally told Tom and Evelin that and they said that that's fine I could do that. No attempt to even save a customer that has banked there for over 10 years. None of that! But my fiancé said we should just get the replacement card and be done with it. Fine. Tom AND Evelin said that the card was printed and it's in the envelope and to come and get it because they're about to close. We hurry and head over to the bank and find out both Evelin and Tom lied to us and the card was not printed that the system failed and that it would either take 8 minutes to get the system running or we had to wait until Monday. At this point, we cancelled our accounts and left with a distaste for this bank. Neither of them wanted to save a relationship with someone who has banked there for years and were so quick to close our accounts Thanks Glen Ellyn Bank and Trust for showing us how you really treat customers who've banked there for years. Next time don’t over promise and under deliver.

Truly a community bank and people are always friendly and helpful.