Gerald Kia of North Aurora Hansen Blvd, North Aurora

Regular customer: drove into service center, was greeted by Christine Pang. Very pleasant. I've grown accustomed to the friendly staff here. I have also delt with Tim & Scott in service who have also been great. Than we have John Kainz who is in charge who brings this all together, and checks to make sure u are happy. In this day of who do u trust, it's nice to have a place to go where their are honest and certified people to take of one of the most important things, that u need during your travels, your vehicle.

New customer to Gerald and I am honestly say I found my Dealership! Ramiro and the staff were very welcoming and Informative.

We started car shopping yesterday and Kia was the last stop of the night. We met James who showed us a few options for our budget. It was closing time, so my wife and I agreed to come back today to get more options. When we got there this morning, James was prepared and showed us a few vehicles. One vehicle in particular my wife loved, very much. At that point, I wasn't 100% sold, so we left to visit two more dealers, but eventually came back to Kia to make a purchase. When we received the offer, we were flabbergasted because we explained to James what our bottom line was. We had a check for 57,000.00, having already being approved for a loan, but we only wanted to spend a max of 17,000.00. Obviously, 17,000.00 wasnt "grand"enough to pay us much mind, respect or decency. He came with a price at almost 4000.00 over. We looked at him and said firmly, that there was no way that we'd pay that much for this particular SUV. James went to his manager and spoke with him for a bit, he did this 2 to 3 times throughout our experience, which frustrated us because they began to slowly go down and it felt like they were playing games. It seemed that they were willing for us to pay the maximum and slowly budge to our bottim line, if at all. They were also willling to let us walk out of the dealership for 900.00, when they would have made 17,000.00. Seemed fair to us. There seemed to be lots of plotting and whispers. I left immediately because I felt liked we were being toyed with. James ran to my car and said that they were willing to move the price just a bit more, but I gave him my bottom line and apparently he still wasn't listening very well. We drove off as they continued to spit numbers at us as if we had any more time to waste! He claimed he was helping us, but really, he was helping his company. His manager, Jim, I think, then called me 15 minutes later at which point, I yelled obscenities at him and he hung up on me. The managers boss, Farris, then called to negotiate further and came up with this pathetic excuse of an offer after telling us that he would give us a better deal for the inconvenience and the unprofessionalism. Instead of 17,900.00, he'd give us the car for 17,500.00. Whoa, aren't we lucky?!! Not!! We just laughed. The whole dealership is a joke and a scam!! They haggled us and assumed that we were stupid coming in. They've lost my business forever and they could just as quickly lose my number. It felt like harassment at that point. Just beware. Ask lots of questions. But really, you shouldn't have to explain to these people what you're looking for more than once!! I'll take my check where I am appreciated. We're not desperate or impatient.

Staff is friendly, knowledgable, and helpful. Customers are treated like old friends at this dealership. Great culture that stems from great management at Gerald Kia.

Gina Esposito was our sales consultant on a Niro lease and a Soul purchase. Gina did a great job with our requests for multiple test drives and options research. She is very knowledgeable, patient, and friendly. Great experience, and we will definitely be repeat customers.

Kyle is very knowledgeable and helped me each step of the way with purchasing my new vehicle! Everyone at Gerald Kia of North Aurora was very helpful and friendly. Highly recommended.

I spoke with Pam with Gerald Kia to make an appointment and she did not offer a ride home or a chance to wait in the waiting area.

I just bought a used Kia Sedona minivan at this dealership. Vidal was very helpful and made it a great experience. They are a no haggle dealership and they stand by that, but it just means that you don't have to argue to get a good price. I did a lot of shopping around and found their list prices to be very competitive. In addition to that, buying at Kia got me the remainder of the full warranty, a better trade in value than the other dealerships and a better interest rate than my bank gave me.

Tim and Oscar helped me get into a brand new 2021 Kia Forte for my early Christmas present! Also Jaime is fantastic over at service, highly recommend!

We highly recommend Kia of Naperville. All of the Salespeople were extremely knowledgable, and very helpful. We especially liked Jordan, who made our experience enjoyable. Everyone made us feel relaxed. It was not the usual stress filled experience we are used to when buying a new car. Their cars also have excellent gas mileage. This is important when gas prices are high, and we can now pump less gas in the Winter when the temperatures are close to zero. Really looking forward to that! Thank you Kia of Naperville!!