GeoVista Credit Union S Columbia Ave, Rincon

This is literally the most frustrating credit union I've ever utilized. I try to keep my funds elsewhere but decided to take Vista for a spin again and was reminded why. Their app and website is too basic and doesn't give control to the user. They don't make it simple to add an external account to transfer funds to on the site or in the app. Need to cash app multiple people in one sitting? Prepare for a frozen card and a headache. The system is supposed to give a courtesy call before they freeze your card and the past two times I've not received a call. Why they don't have an in app option to freeze/unfreeze it yourself in 2022 is beyond my understanding. If you're reading this while searching for a credit union to join, please call Navy Fed. They can set you up over the phone. If you ever need a replacement card they overnight it or you can walk into a branch and they will make one for you on the spot (had to wait a week to receive a replacement from vista and when my lost was returned before the new one arrived they couldn't even temporarily reactivate it so I could withdraw funds). With Navy Federal you can do and find whatever you need from their app. Need your account and routing number? No problem, you can find it in the app (not visible in app or website with Vista). Need to use Zelle or transfer to an external bank? Guess what?! WITH NAVY FED IT TAKES MINUTES AND IS EASY AF!!! Their customer support staff is available 24/7. I actually remember when they set up my account in 2015 at 2am!!! You can freeze/unfreeze your card whenever you need. If you have direct deposit they repay your ATM fees. I really have nothing negative to say about Navy Fed. You don't need to be military to join, an account holder can sponsor you.

Since getting an account with them a little over a year ago I've had nothing but problems. The people at the bank itself seem to have just as much information about their procedures as I do. The atm is ALWAYS an issue. Their app doesn't work more than half of the time. I had random charges to my account. Their "security" for "protecting" the customers money is a joke. Cashapp is more helpful & convenient 🤔😫 freaking cashapp!! This bank is a joke!! Pay close attention to your account & transactions... money will randomly go missing!!

ATM is always out of order! The loan process is very slow. I love the concept of a local credit union but used Wells Fargo on my last auto purchase due to slow turnaround time. The people are nice but no one can help resolve issues.

If you need to go inside or through the drive thru to make a deposit/withdrawal, things are usually dandy. The tellers are very friendly. However, if you need to use the ATM or have a problem/question about your account, I would recommend calling a different branch. The ATM is usually out of order or out of cash after hours. Today, I had a concern about a transaction that posted to my account. The woman I talked to totally lacked any kind of customer service skills and patronized me, belittled my concern over my hard earned, tiny paycheck, and had an attitude. I called the Richmond Hill branch immediately after talking with her and they were so helpful. Kathy gave me a few more details about the transaction in question and totally answered my question.

This credit union has the worst customer service ever. I have been with GeoVista for several years and will now be closing my account because the branch manager at this location is rude, condescending, and has the worst people skills that I have ever seen. Do yourself a favor and take your money elsewhere.

Olivia is simply amazing! She was such great help for my boyfriend and I who both have accounts with this location in rincon! Thanks for all the help with our online banking girl!!

Worst bank ever!!!! Horrible customer service. I've been waiting for my replacement debit card for 2 and half months

They have always been so helpful no matter on the phone or when I come in.

I think this branch has the best customer service ever.

Just an overall great customer relations