Georgia's Own Credit Union Lawrenceville Hwy, Lilburn

Extremely long wait times for seeing a representative to start an account. My first visit I spent a total of 3.5 hours in the branch to open a commercial account. I'm currently waiting to open a personal account and the lady next to me has been waiting 2.5 hours to resolve a banking issue. This branch needs either more help or more effective training for its employees.

Opened a GA OWN account 3 months ago, and I can say I am definitely dissatisfied. I have been to the ATM at this location 7 times to make deposits/withdraws, it has only worked twice. I also am currently waiting for a $4,500 wrongful dispersement to be removed from my auto loan. I called and asked my loan officer about the fee, he said it was wrongful and would be corrected immediately. That was over 14 days ago... Beware of this Credit Union.

Seriously the worst bank to come to. You sit in line for a hour every time. They are closed on the inside but have 1 person working the drive through lines? Doesn’t make any sense! Wish I never had an auto loan through them because making payments is so annoying! You need a hour out of your day just to go pay a bill!

When I first joined this credit union, it was opened on Saturday. However, they are no longer opened on Saturdays and open 9-4 during the week...horrible! I can't get anything done here and it's extremely frustrating. Your hours of operations need to be re-evaluated...it's useless to the majority of us who work the standard 8-5,

Don't have to go inside very often, but have always had quick,helpful and courteous service. I recommend this credit union all the time.

Me and my family have banked here, and are really pleased wit the branch manager Herb Weaver. He has provided us with one of the best customer service experiences ever. That is not once but in multiple occasions. He makes you feel as if he has been looking forward to talk to you.

Tried to open accounts for me and my daughter. After waiting about 45 minutes, i noticed that they skipped over us on the waiting list. The employee asks us to wait more while he took a person who was there way after us. Terrible customer service! Not open accounts now. You people obviously can't handle your job!

I love the credit union, but this location is almost useless. I have had bad customer service at this location. They are also somehow incapable of answering the phone. One time I even waited 40 min. Smh 9/16/15 Just had the pleasure of receiving more bad service. I really wish this location wasn't so close to home. I am now thinking about closing my account with this bank.

I don't usually like banks but this one has been very accommodating to me. I have had an account with them for around 8 years now and hope to always have it.

I have been a member of this Credit Union since 1974. Much, much better than a commercial bank. Good rates, convenient locations and hours. I wouldn't bank with any other place. ..