Georgia Heritage Federal Credit Union W Lathrop Ave, Savannah

Bill was exceptionally helpful and made my process very simple and non stressful. Thank you again!

I have been to this location numerous times and without fail Laura Botte has been an excessively rude and disrespectful. She has made every experience here a bad one. Just because you're a bank teller doesn't give you the right to give financial advice to people who are just trying to deposit their check. If I wanted financial advice I would seek it from someone far more qualified and that didn't half ass their job as it is. If you see this blonde haired glasses wearing unhappy hag I suggest leaving this bank immediately and never coming back! I gave the one star for all the other employees that work there and actually know what common courtesy is.

My Husband is Jeremy Hicks and my name is Kenya Hicks. We was going through financial difficulties and end up getting our car repossessed. We called Nick in the finance department and informed him of our situation and we will pay the fees related to the repossession and the past due balance right away even apologized and let him know we was having hard times. Nick informed us that we had to pay a total of 2164 to get our vehicle back which included the repossession fee. My husband paid that Tuesday of 9/4/18. He also Informed us that we will need to sign a paper to get a device put on our car for GPS. My husband signed the Document and emailed it to Nick. We was ok with that. My husband called Nick and informed him he submitted the information. Nick than goes to tell my husband he have to pay the tow people for storage fee and to regain access to our vehicle which was a total of $400. WE agreed and stated it was fine which brought the charges to a total of 2564 now. Nick said they will be there Friday to install the device in our car and than we can pick it up. Our appointment was today 9/7/18 at 12:30. It was going on 2:00 so my husband called to check on the car to see if we can pick it up and they informed us the people car broke down and we had to wait until Tuesday. OK this has nothing to do with us. This is now on you guys because we have did everything from A to Z. You guys was the one who want the thing put on the car not us. Legally our car should have been in our hands the day we paid all our charges. We sitting here waiting and nobody thought it was fair to tell us this. Not only that they is making us pay extra storage fees for something they is putting on there which is not on us. We have did everything they ask us to do and paid what they ask to pay for them to come and tell us we cannot get our car. They is holding our car and will not let us get it and we is missing out on the days and month we have paid for and will not get reimbursed for it and pay money we do not have. He talk to us like we were nobody stating how he could have did that and he could of did this. Basically holding it over our head and throwing it in our face. People go though hardships in life and hit bumps in the road. But we did everything they ask us to do from start to finish and they is making us suffer for it. My husband is a soldier in the military who is serving for this country and he showed him no respect or sympathy. I work, go to school, have three kids who I have to pick up from practice and I am pregnant as well and cannot even go to my appointments, and this man still will not release our vehicle to us. I never thought someone can be this heartless to anyone. I am a claim specialist and I go above and beyond for my customers and treat them with the upmost respect and If there is anyway I can help them I will. It's one thing when you can't help us but wish you could. It's another when you can help us but simply won't because that's the type of person you are. I would never in a million years finance with Georgia Heritage again while Nick is there. I have never experience anything like this. Maybe one day they will get someone who actually cares and have a heart for people.

The best kept secret in Savannah area. This is a very well run credit union that really cares about their members. They take the time to help members out with good financial advise.

The staff is extremely friendly and helpful. I had an issue with my checking account and they resolved it promptly. I appreciate understanding and considerate people managing my finances.

I wanted to set up my acct on my phone and the branch mrg took the time to help me to set it up. I wish i could think of her name..she was very nice.

It's a circus to banking with them. Poor customer,tellers always on the phone. Always a problem with my accounts banking with them.