Genisys Credit Union Van Dyke Ave, Sterling Heights

I called last week about financing a used car out of state. I was told by John the year and location wouldn’t be an issue & that Id hear an answer 24-48 hrs. Well 72 hrs later I called & talked to Becky. Turns out my application was never turned in because I saw my credit report was immediately pulled after the call. She said Id have an answer the next day. She calls, says I got approved so the day after that I dropped off my paystubs, which was a Saturday. No call Monday, no call Tuesday, so I left a voicemail that evening. No call all day Wednesday (today) so I had to call. Becky said she’s just waiting on a purchase order from me & I could email it to her & said she’d open it right away. Well two hours later still heard nothing. So I go up there thinking I just need to sign papers. I see Becky take two phones, type on her computer Then dip out of the door at 4, & I had been waiting for over 30 mins. A woman from the cubicle next to her comes out to me & says she’s waiting on an underwriter to see if they’ll even finance a car from out of state. What!? Another 10 mins go by, she comes out & says they won’t do it because its difficult to put a lien on a title that’s not a Michigan title? Sounds like a bunch of BS. Never heard of that before. I told her, I said from the very beginning this vehicle was out of state, instead of being denied within 72 hrs, you guys tell me a week later! She very unapologetically said to me, well the information wasn’t relayed. No sh*t Sherlock! I lost all respect for these employees, & a little bit of my cool. I had already paid for this car to be put on hold AND a mechanic to inspect the car because they said I was approved, trusting they had all the info I gave them, not to mention gave them a PURCHASE order with $2,000 on it! This bank has left me scrambling to get approved somewhere else asap, since I only have a certain amount of time to buy this car once you’ve placed money on it. ALL NON-RUFUNDABLE. And she didn’t even give a slightest damn. Edit: I don’t know what Becky said or did but she handled the situation & got me the loan. Thank you!! This has changed my life so much you have no idea!

Not what it once was but still far better than the generic Dollar Store banks out there. Tellers should not hold up a line for 15 minutes teaching someone how to use the internet on their phone. Especially, with 3 members waiting in line on a Saturday. Been a member before it was even called Genisys (Federal USA). Overall, very good experience the last 25+ years.

I had a few loans that I had with other financial institutions that I was paying way to much for. Crystal at the Sterling heights branch helped me refinance them all with way better interest rates. She rocks!!!

There is one person who went upove and beyond with helping me and staying on top and his name is John. I mean the service he provided and dedication to help me you just see that anymore. I had card issues that i went to him on friday and found the problem and he called me monday moring to fix the problem. So I went to him after work and fix all my card issues found money that was owed to me and over all made sure everthing was good before I left! There is more to the story but trust me he is awesome and im soooo Thankfull! Please see John when you go there he wont let you down! Thank you John!!!!

I've been with Genisys since I was a teenager. They've always helped me, always been friendly and courteous. Today really meant a lot to me, that I was able to get instant help with my finances from someone who really cared. I am super grateful to be banking with you guys. Another great experience with this branch! Always timely, knowledgeable, and kind. Crystal Cook is a great person to work with, and I love the ongoing membership and benefits with your credit union. Highly recommend banking here.

Love Love Love Genisys Credit Union! Everyone is always friendly, knowledgeable, an cheerful! I have never had any issues in my many years of being a member. I highly recommend Genisys Credit Union!! The Waterford branch is outstanding! So helpful and friendly :)

Really like the service I get at this location. The agents I deal with are always very helpful and never giving me hard time about anything. Especially John is the best! 😊

I HIGHLY recommend this location as they are staffed with educated and resourceful individuals such as Crystal Cook. Crystal and her team went above and beyond their typical duties to ensure my satisfaction as a client. They worked around my hectic schedule and communicated all necessary information to ensure my new account and new loan were completed smoothly.

Update. I refinanced a vehicle with Genisys and there was an issue with paying off the old loan. It took a little bit of leg work to get a hold of the right person, but once I did, Genisys made it right. They directly contacted the old creditor and fixed the issue in a little more than 24 hours. If everything works out like it's supposed to, I'll update again to 5 stars.

My representative was Crystal Cook and she was absolutely AMAZING!!! She was honest, knowledgeable and worked hard for me. She was able to help me with a couple lines of business and it was just a great experience overall. I would suggest her and Genisys Credit Union to anyone looking for a new credit union/bank or if you need to do a debt consolidation or refinance on an auto loan!!