GENCO Federal Credit Union N Loop, Waco

This review is for both genco locations in waco tx. They're ok. Staff is nicer at the bellmead location. But don't think they're willing to help you if you need it because this bank does NOT care. I love my other bank, Verabank.

Antonio was amazing! He helped me open an account, and get approved for an auto loan!

Genco is fine until you find other banks who don't hold YOUR money for "authorization" for 2 or more business days.( For other banks, the minute they receive, they drop it. Made me move my direct deposit to another bank). Nor charge you for every single overdraft. ($28?? We're not really getting $500 in overdraft, especially since it's not good for cash withdrawal. That option would have helpedany time when I was short on rent) In all, the services are outdated and I see no reason for it to be that way in 2020. I've had more inconveniences that unfortunately have outweighed their friendly customer service. I don't plan to stay there much longer.

I’ve had so many problems with this bank from long deposits to somehow always getting my replacement card lost after my old one expires. I’ve had to wait almost 2 months in those cases just to have a card to use the money in my account. Avoid this trap and find a better bank

As good as a credit union could be if you want FREE checking with no strings. Only drawbacks he here are: (1) very basic online site... VERY basic; (2), mobile app lacks ability to make deposits.

I have been a customer of GENCO for about 7 years. I have always been happy with their service. From auto loans, to business checking , to personal savings, I have always received professional, attentive service. The folks that work there are always happy and friendly, greeting you by name. I sure like that, compared to some big banks that I have done business with in the past. I frequent the branch in Bellmead, near The Cracker Barrel. The manager, Adam, is very nice and his door is always open, for customers like me, to stop by and visit or to talk business. I highly recommend GENCO to anyone that needs a good bank and good people to take care of all their banking needs. Well done GENCO !

Bad first impression. I tried to see my options on bank financing a truck and they wanted 18 month payout no others options offered. My other credit union always gives me options

I have been a member for years. They just lost my business entirely. No sense of urgency, no update, no follow up. Waste of my time.

I love doing business with them, they are an awesome place of business and the staff is like family

I have member of GENCO for 30 years and they never offer me a loan.