Gaylord-Hansen Team at CrossCountry Mortgage Towne Centre Dr, San Diego

I am a first time home buyer and like any first timer there are a lot of different emotions and anxieties that one goes through. Renia Gutiérrez and Heidi Illeman made this experience as seamless as possible. I found the perfect home and needed a pre approval letter to be submitted immediately but unfortunately, my loan agent was out on a medical emergency and my realtor put me in touch with Reñía from the Gaylor-Hansen team and she jumped right in and made it happen same day. Renia then put me in touch with Heidi who was awesome as well. The process was so fast and I closed within a couple of weeks. Renia and Heidi are very professional, knowledgeable, easy to work with and responsive. I would highly recommend Gaylord- Hansen team (Renia Gutierrez and Heidi Illeman) and Heller Real Estate team (James Marchetti and Jaime Wilson) to anyone who is looking for a loan and buy a home. They a phenomenal!!!!

Absolutely the BEST mortgage experience! I wouldn't use anyone else. They are fair, quick, knowledgeable, and communicate well. I highly recommend them to anyone who needs mortgage assistance.

Gaylord-Hansen team was easy to work with in every aspect. They showed professionalism and care throughout the loan process. Suzie DeBurn guided us through swiftly through the process. In the future I will look up Suzie and the Gaylord-Hansen team when purchasing a new home.

I have worked with Steve Lewis for almost 11 yrs......Dude, has it been that long? Wow, this man is AMAZING! He's worked with me and a few friends of mine for mortgages and refinancing. He is STELLAR!! Closed, keys in hand, painters working and moving team coming Saturday!! I am home.

I met my real estate agent, Krystine, at an open house. When we started working together to find my new home, I found out that there was a team of people working with her to help us through every step of the process. They answered my questions and kept me informed throughout. I'm very pleased with them.

I just moved into my first home! I didn't know anything about real estate when I started considering buying a house. I quickly learned that this is about more than trying to get a bargain rate - because buying a home involves a HUGE amount of TRUST. I started by talking with many lenders, most of whom just issued a quick "pre-approval" letter - and all of them offered totally different types of loans and different amounts/rates, with no explanation. So then I decided to find a realtor. Where to start? I decided to look up one of Dave Ramsey's recommended ELP realtors. I had a great conversation with Rick Collins from the Kenny Klaus Realty team. I loved that he didn't rush me, listened to me, and had a whole in-house team to work with - even the Title Company is next door! Rick was great, but what about their in-house lender from Gaylord-Hansen / Loan Depot? After my first conversation with loan consultant Steve Farrington, I knew I had found my team. He didn't rush to give me a 2-second quote. He asked me what I wanted and could afford, and then he actually listened. Imagine that! Steve always took the time to answer my questions - and I had a lot of them! Both Rick and Steve spent time teaching me so that I could make the best decisions for myself. And when I found that dream house 2 days before leaving for my vacation? They moved FAST! I had an accepted offer before I left! Rick, Steve, and their awesome staff/partners (shout out to Theresa, Suzie, and Kylie!) were always available by phone, email, text, even video updates. By the time I signed the huge stack of papers at the end, I knew exactly what I was signing. Everything went PERFECTLY and we even closed early! BEST TEAM EVER! Who will you trust with the biggest decision of your life?

The Gaylord-Hansen Mortgage team provided exceptional service. The coordination between Amanda Stringer Mortgage Expert, Heidi Illeman Personal loan manger and Andrea Schmitt Escrom was seamless. Each walked us through the process, kept us informed and made our experience an extremely pleasant one. BigThank you to each of you!!

It would be an understatement to say that Gaylor Hansen Team is nothing less than a 10! What a fantastic experience and anyone who is looking for a loan, you must call Sam! Don't waist a minute looking around for anyone else. You won't be disappointed! Thank you for a great experience and great rate!

Even if I were getting paid to come up with ways that I could've received better service, I couldn't do it! Some evenings I would send a text to ask a question, expecting I'd hear something back the next day, but I'd *always* get a reply within that same hour. I was *not* an easy and straight-forward re-fi, but the entire Gaylord-Hansen crew made it feel like there was nothing that they couldn't figure and get done. Total pros and a pleasure to work with.

Just finished refinancing 3x mortgages. We've been using Sam and the Gaylord-Hansen team for all of our mortgage needs for over 15 years and continue to HIGHLY recommend them!