Garden State FCU NJ, Moorestown

This could potentially be a great bank, but... there must be something not allowing their staff to smile. Most rigid, almost depressing staff at the window. Coincides with the numerous negative reviews of the staff. Why would management not review, and GIVE SOME CREDIBILITY TO THE FEEDBACK? The two women kept me from opening an account. That's not good.

Could not have a nicer group of women in the front office - Sue, Monique and Kathy are professional and friendly ALL the time. The hours are very convenient too! Glad I switched from my old credit union, nice to do business with people who go above and beyond.

Always have experienced courteous and professional service at this branch. Thank you for making banking easy!

I'd avoid this place, lots and lots of fees, only 1 location, and they can't do anything electronically, so getting anything done requires you to travel to their one location which can be especially difficult for anyone that works 9-5 considering their hours. For example: Just getting my check for an auto loan required 3 visits to their branch. Then, just to be able to access your account online you have to go to the branch and fill out a form, can't do it electronically even though it's 2018. Never experienced this before, not even 10 years ago... Then I noticed they recorded my email address incorrectly, but nope, can't call to correct this, you have to go to the branch. Ultimately the people I've dealt with there are nice, the rates were okay, but the inconveniences are ridiculous, it's 2018 and everyone else allows you to do this stuff electronically, why would you choose them? Not to mention, if you want at checking account or debit card they charge you fees. Yup, a fee to use your money with your debit card, neither of my banks even do that. Just found out you even get charged a fee if you don't login online often enough. Just overall, zero reason to choose this place over other options.

They do not disclose everything. Very nasty staff. One location and they no longer do shared banking. The 5 dollar membership fee is in addition to having to keep 100 dollars between your savings and checking. They do not tell you. They will charge you a fee if you do not. Then there is a fee for having a debit card that they charge every year. I left the bank to get away from hidden fees they are more of the same worst then the banks. I am moving all my stuff to NFCU (navy Federal credit Union). Do not have to deal with none of the bs plus they have banks all over the us and international.

So, I applied for a home equity loan and was pre approved. They as you to retrieve all of the documents, which I was okay with. Everything seamed to be going well, until the appraisal. They inform me that I will be getting a call from the appraiser. Well 4 or 5 days later he finally calls and we schedule a time. He comes out and I also did some quick searches to see what some values are and give him that info. A few more days pass and then I get the appraisal back and it’s about $40,0000 less then 2 years ago!!! I was like OMG, how is that if the houses around me are selling as soon as they are on the market??? Well I Review the appraisal with a friend who is an appraiser and come to find out he used houses that are completely out dated and some were 2 bedroom! I own s three bedroom with almost everything updated! In fact we just finished the second bathroom. My friend with that’s the appraiser said the value shouldn’t have gone down since 2014 when I purchased it for $284,000. This guy appraised it for $260,000, WHAT? I purchased the house when everything was out dated and it was a 1.5 bathroom house, I installed a second bathroom to make it 2.5. So I asked Lisa at the bank to take a second look, she said that they only do that on a case by case basis. She said if I found errors that she would ask the appraiser. I found many errors including some racist remarks in the appraisal that talks about my town and the people that live there! So I called the appraiser directly and he said he would be willing to review it and review the comps that another appraiser said he would use and match my house. Well... After all of that, Lisa said we are not going to allow that! REALLY? I gave it two stars because Allie was really nice to work with. J

My bank partened with Garden State FCU for shared banking and they are more efficient than my actual bank

I love this credit union!!The ladies that work as tellers are so sweet and friendly!!On top of being so professional and patient they are just always a pleasure to deal with!!The website and everything about this institution is just so easy to deal with!!!

The staff is friendly and efficient. My shared banking transactions are always a pleasant experience.

Their hours should have an asterisk that reads *only when their systems are up can they perform transactions. Not sure why their doors are open when their systems are down if they cannot do business.