Fulton Homes S Kyrene Rd, Tempe

We purchased a new home from Fulton in December 2020. We arranged to have 7 or 8 grout cracks repaired and 1 cracked tile replaced. Today is the fourth time we have had an appointment for evaluation or repair and we still have a cracked tile. The sub today says the tile replacement is not on his work order and he cannot replace it. The previous 4 times they all had some kind of sob story---A guy retired, they lost his photos, the work order got closed out by mistake, etc etc. Today I contacted Dave Longo the customer service manager who called the sub s boss and got nowhere. He did assure me it would be taken care of tomorrow morning. We'll see..if you're considering a Fulton home think twice

Absolutely the worst experience I have ever had with quality. Constantly having issues with warranty repairs being done correctly or done at all. Always having to make sure they don’t skip over the little items. Not a square wall in our house. Low quality material. The representative tries to talk you out of repairs or doesn’t even schedule them. Tries to circumvent the need to make it right. I didn’t have insulation in parts of my house. I take days off to be available for repairs that never get done. Fulton says it’s not their fault. It’s the trades fault. I paid Fulton for the house, not the individual trades. “You’re proud to own, we’re proud to build” I feel like these are two misleading statements. They are happy to get paid for poor quality and the homeowners are left with the headache. I will not recommend them or buy from them again.

I'm seeing a lot of reviews taking out their anger on Fulton and it's ridiculous. We were able to purchase a home with Fulton during an economic crisis and they made it a wonderful experience. In fact they were ahead of the building schedule a bit! Starting off with customer service, they were honest and extremely friendly. Both people at the office told us what we needed to hear to have the best experience because they too built homes here. We stopped by a few times a month to check in and everything just looked perfect. The design center is stunningly beautiful and we had so much fun. Long story short, if you suffered from a worldwide pandemic, don't expect Fulton to cave and fix your problems. They're a business too that rely on your stability. If you're not ready to build a house then save up in an apartment. Fulton is an amazing company and a wonderful place to raise a family. They resell at a high value too so you're investing with that quality. I look forward to building my next Fulton home someday!

We signed a house in January 2021 and the progress of the house construction is very delayed. We understand that due to COVID things are delayed but not at pace where things are stopped. The response from the office is they don’t have materials . When they don’t have materials why did they open up so many houses for registration? And for the recent rains the materials like frames and are all spoiled with water.

Amazing experience from sales, construction through the lending process. Everyone was extremely knowledgeable and friendly. We were referred by friends who experience the exact same level of quality and professionalism that we had with building our Fulton Homes. We are truly proud to own. Thank you Fulton Homes for living up to and exceeding your reputation for building quality homes.

BUYER BEWARE!! I purchased my Fulton Home 2 years ago. The customer service is horrible. The service is the worst. They will take multiple trips to your home to fix problems, even warranty issues. They will lie about repairing problems when they say they will. There are a lot of builders in Arizona, find the one that will stand behind there work. This one WILL NOT!!

Don't expect much follow up from the lip service they give you when your building your home.. This builder does the minimum and could care less about how you feel about it. It's a fight to get things done, the vendors they use are always late, and the customer service is a joke. Once your past your 1st year it's pretty much on you. Don't even call for recommendations on repairs, they don't do that will be down right rude on the phone.

I contacted Fulton for a client about their 2001 Fulton Home plans. They exceeded my expectations with their response time! There was no gain by answering my clients question, and they were kind, friendly and quick to help. Thank you so much Nanci and Fulton Homes team!

Just had our final walk through today in our new home at Warner Groves at Morrison Ranch and it took 3 hours and 2 rolls of blue tape to mark all the problems that are in the home. There has been issues with the build the whole time and the best part was the customer service employee that walked the house with us said " this is the worst walk through I have ever walked." So to say we are excited to move in next week would be an understatement.

Im a Black man and im in the market to purchase a home. I was extremely interested in Fulton Homes Designs but after seeing your NFL( Stand for America) commercial on Thanksgiving you lost my BUSINESS. You should do business not politics.