Fulton Bank Cocoa Ave, Hershey

After 2 years of having accounts here and having been treated rudely and/or with ignorance most of the time, I finally decided to close our accounts. I tried to ignore it because it was close enough to walk to and I thought that people in this area simply weren't used to people who looked like us. However, after hearing the tone of voice they used with my husband yesterday, which was not nearly as bad toward me (my husband's main language is not English), and realizing that this had been his experience all along, I immediately closed all of our accounts. Good riddance. Even the last encounter was horrible, with them asking if we were closing our accounts because of the national coin shortage -- how ridiculous and very condescending to even assume this. Seeing places like this that remain open speaks volumes about the minds in this area and makes me feel ashamed to call Hershey home.

The customer service is amazing. I felt as though I had just walked into a family home that also happens to take care of my money. All bankers treat you as a friend rather than trying to get you to hurry up and get out. Fulton Bank is the only bank I've ever been a member of throughout my entire adult life because, quite frankly, the customer service is utterly unmatched. This review is mostly about the people there and the overall aesthetic of the bank itself which is quite nice. I remember when I first opened my checking account, the woman who helped me was so kind and helped explain everything that went into a checking account and all the financial terms that I didn't (and really still don't!) understand. And every other subsequent visit the service there is quick and easy and everyone is always very kind. All in all, a great bank!

Absolutely incompetent! Wasted half my day only to have to return to do what they could have done in the first place. Rude and ignorant. Stay away!