Frost Bank Landa St, New Braunfels

My accounts where closed because of fraud activity on my account. I went into the branch and had them open new accounts for me.. I could not update my new account numbers in time to recieve my direct deposit from my employer into the new accounts. Frost told me they can hold the funds for 24 hours and I can request them be sent to my new accounts. It has been 3 days and now they are saying it will take another 3 to 4 days because the original banker did not classify the request properly. I have called every day and this is the first time they told me it was done improperly and the first time someone over there changed it to the correct way. I am very displeased with this level of support from Frost.

We have been banking with Frost Bank, New Braunfels office since 2013 and have thoroughly enjoyed our experience with them. The staff is always so friendly and professional and makes us always feel welcome. They really do try to get to know you and make banking with them a personal experience. Larry Hammonds, Tracy Bittner, Dollie and the rest of the New Braunfels office team are wonderful to work with. Thank you for a wonderful experience.

Top notch customer service! Fantastic local branch! Thank you

The staff at the Landa branch is just the nicest people I've ever worked with. Every time I go inside of the lobby they're welcoming and go out of their way to help me with my business and personal account. Thank you for all for making baking a love Sarah

The staff here is excellent and very helpful. Tracy Bittner helped a ton with setting up a new account and she was very professional.

I have had several banks over the course of my lifetime and none hold a candle to Frost Bank, particularly the New Braunfels location. Every single person that I've dealt with has been courteous and helpful. Frost Bank is one of the few institutions that I still feel values my business and wants me to utilize their services. I've been so pleased to work with them and hope to always continue to do so.

So so glad I switched from Wells Fargo where I was just a number, a meaningless cog in the wheel. Frost is awesome and really takes great care of their clients!

I love Lisa and Laura, they both go the extra mile and always greet me by my name. This is a great bank!

Great Branch, wonderful employees, and great customer service!

Vicki has been my go to for everything for year's. Because of her and the rest of her staff i won't go anywhere else.