FreeStar Financial Credit Union Southbound Gratiot Ave, Clinton Twp

I had the pleasure of dealing with Aaron from the loan department. Originally I had wanted a personal loan to pay off a Cc with a much higher interest rate. Aaron reviewed my Credit report and recommended that I consolidate two Cc's and have one simple monthly payment. Not only will this save me a lot of money, but it will also be extremely convenient as I was able to set up an automatic payment from my account so I don't even have to mess with it. Great advice and his customer service was outstanding. He kept me informed and walked me through the entire process. Thank You Aaron. You and the rest of the team are the reason I have been a loyal customer for over 35 years.

We have been members of FreeStar for just over a year. This hands down is the best credit union I have ever been a member of. Jamie Penzin has been there since day one. From assisting with opening our new account to most recently assisting with our new vehicle purchase. Jamie made the process painless and smooth. Her communication is amazing! Recently a new branch was opened in Richmond- and Jamie is now the manager there. FreeStar is so very lucky to have leaders like Jamie on their team!

I went in the office on May 10 to dispute a charge applied to my account. I'm furious because Freestar actually gave the money to the request. Because I didn't have that amount in my account, I couldn't understand why would they send the money. Well, after speaking to the Personal Banker she explained I had "overdraft protection". I never knew I had overdraft protection because when I initially opened up my account that wasn't shared with me. Oh yeah, I never overdrawn my account because I don't try to spend money I don't have. I'm on a fixed income. So no one ever contacted me regarding the dispute. I called and spoke with "Russell " (Fraud Dept). He spoke to me like I was a liar, no compassion, and no regards to what had occurred to me.. He told me I had to wait 45 to 60 days for a resolution. I ask him "could he at least reach out to the company that took my money", he said no. However, he said I could. I couldn't believe how I felt after the call. I waited a week because I was so disturbed after that call and reach out to speak to a manager(Beverly). Guess what!! I got the same results that I had received from Russell. I'm so upset because no one contacted me, very unprofessional. cold hearted and I don't have "my Money" that I can't afford to give away. Oh yeah, They actually took the amount out of my Social Security deposit when it came in, therefore I was short paying my bills..I'M SO SORRY THIS IS LONG. I JUST HAD TO VENT... Response to FreeStar response: I have canceled the overdraft protection, I canceled the overdraft protection the same day I submitted the dispute. I don't spend money I don't have. I notice how you selected what you wanted to "address in the review". The main concern regarding this email is the professionalism of your staff and "Me" not receiving my money. I don't understand why you don't have the same policy of other financial institutions. They have a "Courtesy Credit" they apply to the account until the dispute has been resolved. The other financial institutions display "Infinite Customer Service" and "Go Above and Beyond to Satisfy Customer"

Nothing but great things. They never made me feel like a bother, or that I was asking for too much. I recently closed on an auto loan with FreeStar, and it was the best experience I’ve ever had in lending. Make it easy on yourself, and ask for Adele Stallworth. She was/is excellent in every sense of the word. My experience with her, and the credit union itself couldn’t be better. Thanks, Adele!!

I been a member of FreeStar Financial for 3 years. I also been building a good relationship with them I felt. I have 8 accounts with them to build a good credit history 2 auto loans one for 50,000 dollars an one for 25,000 dollars. Long story short I apply for a Home Equity Loan an was approval base on my appraisal on my home, appraisal came back great. I paid my appraisal fee and was in under writing waiting for a closing date. After I told my family I was approved I had to tell them the bad news. They told me I wasn’t able to get the loan because of back taxes on the property that was about 6,000 dollars which I was in a payment plan for. I paid the back taxes with my own money thinking that could hold the loan up plus my appraisal fee that was 500 dollars now I’m out of 6500 hundred dollars for nothing before the loan was rejected. My Home Equity Loan was less then the cars I have finance with them my credit score is in the mid 600 hundreds it’s amazing how they will fiancé cars but won’t Loan me money on a home, everyone needs a home cars loose value soon as u drive them off the lot it just doesn’t make sense. When u meet the requirements on top I have 60,000 dollars in ur banking institution.

I was a member here for several years and was sad to leave but I moved so I needed something closer to home. I closed all of my accounts out just to receive a letter 1 month later saying I owed over $180. The person never closed out my account and after talking to the manager there he told me I would still have to pay them $28 even though it wasn't my fault. I explained I just got over covid and didn't have the time or money to drive an hour out of my way at the time to pay it. They reported my account to collections and made it more difficult to find a bank that would take me in. They have no empathy even when the mistake was their fault. I would never recommend this bank to anyone.

UPDATE..made a deposit and again insufficient fee applied AFTER I physically drove to the bank and made a deposit when their was NO fee applied. I wouldn't recommend this bank for anyone. Tim made empty promises. Told me to call or email in advance and they wouldn't charge my mom. I drove down before made a physical deposit and emailed and I received a call DECLINING a refund from somebody else instructed to call because Tim was TOO BUSY.. I am going to be closing this account as soon as I can. HORRIBLE services. ONE man tries, TIM and it's not enough for an entire cooperation. The rest I've delt with are under knowledgeable and apathetic humans.. not a place I would recommend. If you have a stressful life taken care of sick parents on a fixed income or whatever the case may be they they will ruin your week month after month after month stealing your money. They probably make the whole coorps payroll on screwing over the low income with fraudulent fees.. Update...🚨🚨 I received a call today from Tim with management/ vice president and was definitely impressed. He wanted to make things right and took the time to prove it. He followed up through out the day and even solved my dispute via phone saving me a trip and allowing me to tend to other priorities for my sick mom. He, unlike the other staff I delt with was genuine and really took the time to understand. Thank you Tim.. Very disappointed..they have no perks.. 30 dollars overdraft fees and no way to transfer money without 3 day wait or even do an external transfer..ridiculous with today's technology and many of the staff is under qualified and very apathetic to customers time and needs.

My only problem is you cannot call these people. It has taken them up to an hour to answer the phone. If I was guessing I would say there average pick up time is 10 to 15 minutes. Actually I liked central macomb better. Same service but they had enough employees to answer the phone

For 2 years in a row I did not receive a 1099-INT form. Carrie Tudball Looked it up and sent me a copy so I can file my Taxes. Professional, fast and efficient, first time corrected in two years!

I have been a member for years and joined because I was sold on the benefits. This credit union is a joke. I'm withdrawing my money and closing this account. Everything is so difficult, they deny loans just because based on what underwriter is reviewing it.