FreedomRoad Financial Professional Cir, Reno

Can not produce title once loan is paid off. Will give you a different story about when your title is going to be mailed, depending on what day you call. Paid bike off over a month ago and still have not received title. Would give 0 stars of possible

Pros: -One of the best rates one could ever get on a bike -Quick to process applications Cons: -Horrible website... I mean horrible. Everything from the insane and pointless amount of steps to enroll to weird requirements on pop-up policies, browser requirements, it's just ridiculous. You may end up having to use the phone payment, which will charge you USD5 per operation. I wish they could just kill the website entirely and offer free phone payments instead. Better than telling you that you can do it free of charge on a website that simply doesn't work. -It's really hard to get to talk to them, either through e-mail or phone, unless obviously you are calling in for payments, they you are promptly responded and notified of the USD5 fee.

If I could give less than one star I would. This company is as unprofessional and disorganized as they come. The management at this Reno location treat their team members with nothing but disrespect and foul play behind the scenes. I have witnessed it first hand AND even been caught in the crossfire of it. The corporate office is happy to turn a blind eye to this behavior on every occasion. No wonder their turnover rate is so high. I’d look to get your loans financed elsewhere because this ‘company’ is a complete joke.

The business model here is simple: Make money on late payment fees. They accomplish this by making it as difficult as possible to pay your loan, and swooping in immediately for that fee. The Machiavellian website was designed for this purpose. While over-the-phone customer service is friendly, it's obvious what the plan is here, and they know their target customer is usually of the "not computer savvy" generation.

How the hell am I supposed to pay my bill if I never receive statements in the mail and no one will answer the phone to take my money? Literally their only job. This is horrible and I honestly wish I could refinance through another company. Ive never seen a lender this bad. Ever. I almost want to default just to get away from these people!

I've had zero problems with this company. The bad reviews on here are from people who cannot read! The payment gateway and the account management gateway are completely separate so you cannot do both from the same screen. If I could post a screenshot on this review I would. Enroll in the account management portion of the site as well as the payment portion!

I have had a few bike loans through Freedom Road Financial and they have always been great, even through the difficult times. All you people give bad reviews because you do not pay your bills on time or at all. Please get a life your just a bunch of dead beats!

Near Impossible to get a hold of. Never sent in my note and none of their paperwork has any account information. Called for weeks trying to get a hold of someone. Expressed my concerns about not being able to get any info and the "customer service" rep just shrugged it off. I will immediately be switching over to a new finance company. These guys are the absolute worst.

If I could give zero stars I would! I have financed multiple motorcycles with this company, never missed a payment and paid them off in full. They repaid me by losing the title to my motorcycle and then being extremely hostile! I have had 15+ phone conversations in the last month with this company and not once have I encountered someone that is helpful or kind. I am now stuck with applying for a lost title due to their incompetence. DO NOT TRUST THIS COMPANY.

I have had a few bike loans through Freedom Road Financial and they have always been great, even through the difficult times. All you people give bad reviews because you do not pay your bills on time or at all. Please get a life your just a bunch of dead beats!