Freedom United Federal Cu Northgate Plz, Harmony

We need to be able to get into our mobile app 24/7. There is always some issue especially weekend’s in the evenings. As petty as it sounds I’m in a store shopping trying to figure what I have in my account and I can’t get into the mobile app. It always says unable to process your request at this time. Try again later. Everything is on the screen for the credit union but I can’t access my account. This Happens all frequently . It’s not just me because I hear other people complaining about it also. Paydays we don’t have access to our pay until after 6:00-6:30 or 7:00AM. The money goes in at 1:00AM or 2:00AM. When I complain to upper management all I hear is well we don’t hear these issues from anyone else. I know that’s bull because I talk to other members that went to management and complained about the same thing. Frustrating Frustrating Frustrating….

These guys do so much for you. I know I tend to annoy them sometimes, but I have to say that if something comes up that you need the extra help for, these guys do all they can.