Freedom United Federal CU Adams St, Rochester

Takes wayyyy to long for direct deposit’s to show up. I know this is also a issue for other people as well. My employer sends it early and ADP tells me what it is at Midnight and that it’s been deposited. I am not wealthy and I am supporting a family on my own. I live paycheck to paycheck. If I go to another bank deposits show up as soon as they go in. This includes employer deposits.

Completely honest review here: I will give them 4 stars because of a past issue with their previous banking app that actually lost me money. The lady promised me the issue would fix itself and it never did and I got annoyed so I ate the fee’s. Since they upgraded to the new banking system things seem to honestly be running a lot smoother. The banking app runs a lot better then the previous version and actually updates your balances fairly fast; verse waiting 3 days to a week to appear. I also enjoy being able to use the app whenever and not have to worry about it “shutting down” for all the reasons expressed to me about why the previous app would shut down. I do truly believe a lot of the workers (not all) here are friendly and usually are willing to help. But seriously thank you for the major banking upgrade!!

Sent me a change of address form with both my first and last name spelled wrong so it got lost in the mail. How can I possibly trust a bank I have been with for 10 years when they can't even spell my name correctly even after I spelled it out in it's entirety over the phone?

Terrible customer service! The new online registration is a complete dumpster fire. I cannot imagine this being an issue at a bank like Huntington. After nearly 20 years of being an account holder at FUFCU, I am out. Today was the final straw . . .

Thieves! My mother had a credit card account with them and when she passed in October I called them. I spoke to the person in charge of credit, Paula, and the manager, Zelda, I was told to keep making the payments. I found out today, she is the only one on the account I am not so I don't need to pay...I've made 7 payments since her death...they don't care I am out close to 1000 and they don't care!

I've been working with Freedom United for nearly three years and have been a member of the Credit Union for nearly TWENTY years. I have never had a problem and have always been satisfied with the service whether I was away at school or in town. I have seen very few members leave the office unhappy with something that has happened or the service that we provided. I couldn't choose a better group of people to work with myself or with our members. It also helps whenever you have a great member base of friendly and kind people.

I wish more than anything that Freedom United Federal Credit Union was located in Tennessee. My husband and I had to move due to a job relocation 14 years ago. Down here, customer service is lacking in just about any business... but it seems much worse in the banking business. I MISS the warm, friendly employees of Freedom. I don't have any idea what previous posters were talking about in their reviews because I have NEVER had a bad encounter with a Freedom Employee. EVER!!! And we've been banking with them for over 20 years. Even though we are in TN now, they still remember us and treat us like family. It is easy to check out a bank prior to doing business with them. Call them and see what their phone persona is like... go in to one of the branches and chat them up and see if you like their attitudes. I miss the down home friendliness..... BUT.... beyond that... check out what the bank OFFERS. They have a newsletter they send out that has all sorts of news and informative articles on it about what is going on at the credit union as well as the current rates and advice columns for all patrons. They have Special Children Accounts where they reach out and help children become savers and educated in financial transactions. They have contests and special events to gather together. I mean, what other banks do all this??? I'm sure I'm missing a lot of points too... The thing with reviews is that you cannot know what type of person is posting them or what THEY brought to the table to change their own experience. The best thing you can do is investigate yourself. I hope my post at least gives someone pause and gets them to check out Freedom. I highly doubt they will be disappointed! Signing my full name so you can investigate and see that I have no "dog in this race"... I am not an employee, nor am I married to one or have family members there. I just hate to see a business maligned when I think they are awesome! ;) ~Michelle Rausch from Memphis, TN

I have been a member for many years. Always willing to help in any way they can.

I've been dealing with the credit union for over 30 years now and am completely satisfied with the business relationship. There have over those years been one or two hiccups, but when I've voiced my concern with the Credit Union management, those issues were addressed or their policies clarified to my satisfaction. They never lose sight of whose money it is, and the relationship has never been anything other than professional.

I have had the pleasure of serving members at Freedom United FCU for nearly a year now. I'm so sorry to hear that some of you are unhappy! We have a full crew of shining happy faces at the moment, and would love to make it right if you'd care to stop in. To the reviewer speaking for his friend, I was wondering if you had the right credit union? We here at Freedom United in Rochester, PA do not have any $24 fees that I'm aware of, especially not recurring ones. I'd love a chance to talk to you about this if you wanted to give me a call. Thanks so much! We'll be waiting to serve you at Freedom United Federal Credit Union in Rochester, Center, or Harmony, PA.