Freedom Northwest Credit Union 9th St, Lewiston

I love the simplicity of the bill pay feature. Also when my credit card was compromised they notified me and I was able to get a new card the same day!

If you are looking to get a loan on commercial Real Estate I would look elsewhere. From day 1 trying to work with FNCU has been a huge disappointment. I should of known that when I spoke with the Loan officer who couldn't get me an email with the Loan application in it the same day that it wasn't going to be good. From that point on it was mostly a waiting game. We tried reaching out multiple times and didn't get a response for days from the loan officer. 18 days from start to finish is how long it took for the Loan office to tell me what I had been asking from the very start. By this time the CRE we were trying to get the loan on had already received an offer, counter offered and received and accepted another counter offer. We didn't even have a chance. I also called the Lewiston branch and left a voicemail with the branch manager and never got a call back. Most unprofessional credit union i have ever tried to deal with. Like I said in the beginning, if you are looking to get a loan I would look somewhere else. With todays market no one can wait 18 days.

Went with Freedom Northwest for a home loan. I've never dealt with a bank that got things together in such a short time frame! I dealt with Kaylee and she was super friendly and helpful! Would highly recommend this place. You will not be disappointed. I look forward to doing more business with them!

My elderly parents have banked at Freedom NW in Lewiston for several years, along with other family members. Freedom NW has the kindest, most patient, customer orientated staff I’ve ever met at a bank. They treat my aging parents with dignity & respect even though they often needed info repeated (due to hard of hearing or forgetfulness) and make them feel like family. They always greet them by name, take all the time needed to answering questions, and always show they care! Always smiling and so helpful. Not only are they very helpful but the bank is always immaculate showing well cared for. Susan, in the Lewiston branch, always makes my parents feel like the king & queen of England & always gives excellent service (as does all their staff). They are accurate, helpful. thoughtful, caring and make service personable which is a rare find in customer service these days! They treat customers like family along with doing an excellent job of banking. They are prompt to respond to questions and implement updates. They treat customers with the best service possible!

My review is based off my personal experience and my own opinions. I do not recommend freedom to anyone for banking or loans. Almost two weeks after trading in our vehicle and signing the paperwork for the new car Freedom froze our bank account because the dealership hadn't sent the check for the previous vehicle. We found this out because we had to walk out of the store after trying to purchase groceries and not being able to. It was a humiliating experience having to give all of our items back to the employee at the checkout stand because the money in the account was frozen for a vehicle we no longer owned. They also refused to unfreeze the account after we went in to find out why the card was unusable. It wasn't until the next day when they got their check from the auto dealership that they released the funds. And to make matters worse I posted my experience in another location and the CEO from the bank showed up at my husbands work threatening him with a slander lawsuit. All I have done is express my opinions on my own experiences. I am not spreading false accusations. However, showing up at my husbands work is harassment. The CEO also brought another adult male with him (who we have never met before) that appeared to us as an act of intimidation. This is our experience and our opinions.

This is hands down the best banking experience of my life. It took one trip in to talk about a home loan for me to switch all of my banking over to Freedom, The service is over the top. The fact that they actually listen to you and take whatever going on in your life into factor in their decision making is crazy, you're not going to find this level of banking anywhere else in town. Go see Dannisha for any auto or personal loans and Mariah for any home loan questions. You will not be let down!

Very poor place to do business. They are not at all helpful when you have questions. When I went to close on my house, the title company had to completely redo the paperwork because the credit union had it all screwed up. If this is the only place you can borrow money for a house, I recommend that you live in a tent.

Most friendly staff and fast answers on your loans I'll never go any places else

They are the best, they listen and treat you like a family. Got the job done in timely manner.

Hi Linda i got the money order this morning for 50 i had to work at 8:30 this morning and i was supposed to get off at 4:30 i didn't get done until 6 but i will be there first Monday morning at 9 am