Freedom Mortgage - Call Center Troy MI W Big Beaver Rd, Troy

Our mortgage was sold to Freedom. Now we get constant spam via email and mail to refinance our house, which we just did a year ago for a much better rate, to pull out equity so they can make more money off of us. They also were very slow to give us our new account number so we could start payments with their company. We owed two payments at once due to the delay... luckily I held the previous month's money off to the side just in case they would ask for two payments at once due to the delay.

Our mortgage has been sold a couple of times. The latest to freedom mortgage. Me and my husband want to refinance and cash out some of our equity. My father is very sick and I would like to take time off to be with him. The mortgage guy that I called gave us a horrible interest rate and wants to charge us about $10000 for closing costs. In addition to overcharges. We will be looking for a better deal.

I have never received so much mail and so many unsolicited phone calls from a mortgage company ever. This company calls me about a late payment even though my payment has never been late. They call me at least three times a week trying to get me to refinance even though I have asked them not to call anymore and stated that I am not interested. Their customer service representatives are rude and when I asked the woman why she was calling me when my payment wasn’t even late she stated that it’s not like she picked up the phone and dialed my number. Completely unprofessional, I will be shopping for a new mortgage company!

AVOID THIS LENDER LIKE THE PLAGUE!! Absolute worst mortgage lender I have ever dealt with. Their website is faulty, and is always under maintenance rendering online payments useless. Incoming calls from this lender even get filtered by Verizon as a spam call so good luck ever receiving any important updates. They had the nerve to request that I FAX documents to their HQ because they don’t even have a secure message/file transfer protocol. It’s laughable how archaic and slow-moving this company is, it’s like stepping into a time machine to the 1980s.

Most us know that reviews are done in large part by individuals who have an axe to grind. However, I do not. I find them to be very helpful and courteous when I call for any reason. For all the 1 stars, I am sure there were things on your end that you could have done to help make the interactions with Freedom Mortgage better. We can all do better.

My 78 year old mother had some weather damage last year. The insurance company issued her a check to her and Freedom Mortgage. The check was cashed and put on hold till I could get Freedom Mortgage to sign off on it. They won't. I've called their costumer service... nothing. I had the bank manager call and email them... nothing. It's $6500. I don't understand what they are doing. The bank said if I can't get Freedom Mortgage the sign off on the check, it will stay on hold till 2026. My mother will be 83. WORST COSTERMER SERVICE EVER.

I’ve received numerous unsolicited calls from them. Each time they leave a message saying that as my mortgage loan servicer they can help us refinance. Funny thing - I’ve never had any loan through them. And as a matter of fact, my home has been paid off for years! Sounds like a big scam with these cold calls!

All these reviews sound like the experience we are having as well! Can you please advise on who to reach out to that care about Customer Service for Freedom Mortgage? I'm saddened to see that this seem to be the norm for Freedom Mortgage.

Terrible. Just absolutely terrible. My mortgage got sold to Freedom from JFQ lending, so I'm not even with this company voluntarily. Their website is half built, their ACH payment forms take forever to show up. Unsolicited calls from agents trying to collect even though I'm not overdue. I'm switching lenders as soon as humanly possible. This company is a joke.

i don't even know how to start regarding Freedom Mortgage - I believe they are the worst company out there.. I brought a house over a year an a half ago and when my escrow analysis was done it was short (which it should be) but I called and paid the shortage of my escrow so my payment wouldn't go up so much.. this was back in December 2021 and now in April 2022 they are telling me that my escrow is short still - well to come to find out that the person that took my payment for the shortage didn't do it right and now everything is a mess and NO HAS AN ANSWER or WILL FIX IT... I have called several time and people are suppose to work on and get back to me and NEVER DO - THEIR CUSTOMER SERVICE IS THE WORST.. If interest rates weren't so High I would just refinance and get out!! Everytime I call to try to get a status on what is going on I am on hold for at least 45 - 60 minutes at a time and then I have to talk to a new person and then it starts all over.. PLEASE FIND A DIFFERENT MORTGAGE COMPANY there are alot out there - JSUT NOT USE FREEDOM MORTGAGE!!!!