Franklin Trust Federal Credit Union Franklin Ave, Hartford

I have been a member of ftfcu for 18 years. I am a state employee but would rather do my business at franklin trust instead of the ct state employee credit union because they see me as a person instead of just a number. They will help you when you when no one else will. I have recommended other coworkers who are also happy with ftfcu. Yes they might be busy via lobby or phone but that is because they are growing and no other bank will service you the way the they will. They are there for the people. I would like you to tell me what other bank does what they do. You won't find one!!!

TERRIBLE CUSTOMER SERVICE !! EMPLOYEES NEVER KNOW ANYTHING AND THEY ARE ALWAYS MESSING UP ! I AM A LONG TIME MEMBER AND THIS IS BY FAR THE WORSE IT HAS BEEN! I CANT EVEN GET A HOLD OF ANYBODY THROUGH THE PHONE AFTER WAITING 25 minutes THE OPERATOR SAYS SYSTEM FAILURE TRY AGAIN LATER! THATS RIDICULOUS! I HAVE MONEY ON HOLD AND CANT GET ACCESS BECAUSE YOUR CUSTOMER SERVICE!

Franklin has help me alot never had any problems been with them 3yrs, I had a friend that recommended the bank and boy I'm glad they did they have been helping me with my credit, If you listen and follow instructions everything works well thank you Franklin you have been great.

Been anking here for 4 years and haven't had any complaint, staff is wonderful, the hours should be a little more convenient for people...like closing at 6pm the days that the bank closes at 4:30 overall love love banking here :-)

Great people that work here but, when you call they never answer the phone! That’s not professional or business like what so ever! I know it can be busy at times but, answer the phone. Sometimes it’s easier to handle your business over the phone instead of driving there. They need to hire people that can just answer the phones !

Terrible customers they honestly need a whole new staff!The issues they have they been issues for a while and I see no change happening soon.Please work on your customer service skills.

Customer service is TERRIBLE!!..I can never get a representative on phone. I have called 15x within an hour and not one person will picked up the phone. Leaving a message is pointless if nobody will return your call.

Great customer service and great services on other banking needs. I just admire all of my service reps., and full banking staff, they are really committed to their customers and want the best for us.😊😊😊

No one answers the phone.. ever! The drive thru is a mile long, the teller and it’s just a specific one is always forgetting to return your ID card, and she tends to lie when she is corrected by a customer. They are not on the same page at all. I’m going today let’s see what issues I’ll have next.

All of these employees are rude. They know absolutely nothing about professionalism I don't think its OKAY for a worker to call a member with such ride nasty attitude, over a huge mistake on their end. NOT THE CREDIT UNION TO GO TO THESE PEOPLE ARE EXTREMELY NASTY!