Franklin Mint Federal Credit Union Ford
Corporate Office - No Branch Available, 5 Hillman Dr Suite 100, Chadds Ford, PA 19317, United States
https://www.fmfcu.org/
- SundayClosed
- Monday8AM–7PM
- Tuesday9AM–5PM
- Wednesday9AM–5PM
- Thursday9AM–6PM
- Friday9AM–7PM
- Saturday9AM–3PM

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Reviews
J
I just spoke with Tim at the Member Service Center. I am a Senior, and have "issues" with memory. I had lots of questions about my card, my account and fees. Tim was extremely patient, kind and helpful. I appreciated his help very much. Sometimes I feel that the level of Customer Service one receives these days is less than optimal, but - not today! Today I had a wonderful experience in speaking with Tim, and I am grateful for his friendly manner. Tim is a "keeper" ! Thanks, Tim! Kathleen
Hi Kathleen! We so appreciate hearing from you about your recent experience with Tim. We'll send this along to our teams here at your Credit Union!
M
I absolutely LOVE the Franklin Mint. My only issue with them was when I was in college and there was no shared service center near and I had to use a bank (ew). I was with them for my entire life. I recently closed my Sun East FCU account due to their abysmal customer service and failure to admit to their errors. Unlike them, the Franklin Mint usually catches errors they make before I do and they have called to let me know and APOLOGIZED FOR THE INCONVENIENCE. I've NEVER had a financial institution show that much class and self awareness. I'm not sure what is with all of the 1 star reviews because this credit union is great! Also a plus it has an A+ rating with the BBB despite never having sought accreditation. For reference, Sun East has an F.
Hello Matthew. We appreciate your detailed and honest feedback. We'll pass this review along to our teams!
M
Not sure why there are so many bad reviews for FMFCU, I’ve been with this CU since I was a child and never had any negative experiences. Not the greatest interest rates, but I still love them!
Thank you for taking the time to rate us Rah and we more than appreciate your dedication to FMFCU. We're so glad to serve you!
G
My mom went through Rick Ditizio for a pre approval for a home loan. He basically ghosted her. He had her submit all her information and said he get back with her shortly and never did. She kept emailing and calling him and he ignored her.He's a terrible loan officer. I'd never recommend him or Franklin mint to anyone. Luckily we found another excellent lender and she was able to get a home.
We're very sorry to hear this Ganelle. We will pass this along to management immediately for review. We apologize for the inconvenience.
S
This branch is overall okay BUT the customer service is terrible. Simply needed to update contact info and couldn't load the website on my end/having difficulties. The Rep had an attitude the entire time. I think she stated her name as Chekiah. Unsure of spelling. I had to hangup. May have been in the cardmember service department.
Sorry to hear about your experience. We left you a message last night to contact us to we can help resolve your issue.
C
Absolutely disgusting service. Account hit with fraud again. I no longer live in the area but kept my account because it was easier to transfer money and I had the account for over 6 years. I called customer service and they informed me they couldn't close me account over the phone(which I've done so before due to fraud). I was told to submit my information to the company email. I contacted the email on the 13 with two forms of ID. I was emailed back and told to fill out a form as well. I filled out the form and submitted it. I was then told in the next email to change my address and provide proof of address change. I emptied my account so they wouldn't have to mail me a check because their updated website wouldn't let me update my information. Then they tell me they can't do anything through email and I have to call. This is over two days of corresponding! At this point I'm convinced it's a scam. I gave them all the information they asked for and in the initial phone call proved my identity just to be told I'm not verified. So my Drivers License, Passport, Lease, knowledge about my account(all account numbers) and a phone call with me verifying my information in the beginning was not enough? I've worked in a bank for 3 years and never made someone keep an account their being stolen from open. I wish I could rate them less. Its truly appalling. Thank you Jennifer for wasting my time and keeping my frauded account open over an extra week. Run. There are plenty of other options that care about your safety.
R
I had accidentally overdrawn my account. No letters, no phone calls, no emails, all of which they had. They moved right to a collection agency. Very disappointing. I would have gladly transferred the money in from my primary bank, FMFCU severed that connection for some reason.
Hello Mr. Gambrill. We're sorry you had some issues. A Member Relationship Advisor will be calling you shortly.
K
FMFCU in Kennett Square is the best! Great customer service and very friendly. Thank you for being a great service in our community!
We appreciate the positive review Kristin!
s
my account was closed over a year ago.. until this day I haven't received a letter..phone call nor email.. still no supervisor returned any of my calls. I called their corporate number which is the same number..I continue to get the run around..all I want is documents as to why my account was closed.and they want give me that.. disgusting
A
Terrible customer service, you get different answers everytime plus an attitude which is really great.
Personal loan Providers Nearby in Ford
FAQs
1. How to Contact Franklin Mint Federal Credit Union?
You can contact them at +1 484-259-1000 or go to their homepage and submit your application form.3. How to Apply for a Loan from Franklin Mint Federal Credit Union?
To get loans from Franklin Mint Federal Credit Union, you can submit your application form on their website or head over to the store. You may be asked to drive your vehicle there when getting car title loans. Visit our website to learn more about auto title loans.5. What Will Happen If I Fail to Repay My Loan?
Failing to repay a loan can lead to lawsuits and damaged credit scores. Contact your lender when you have difficulty on the loan repayment.
2. How Do I Find Franklin Mint Federal Credit Union?
Their store is located at Corporate Office - No Branch Available, 5 Hillman Dr Suite 100, Chadds Ford, PA 19317, United States. Open a Maps app and get driving direction to Franklin Mint Federal Credit Union.4. Is Franklin Mint Federal Credit Union an Agency or a Lender?
Franklin Mint Federal Credit Union is a Credit union offering you various types of loan options. Visit this page to get low interest rate personal loans for financial emergency fund.6. Does Franklin Mint Federal Credit Union Offer Loans for Bad Credit?
Yes. You still have chance to get loans with Franklin Mint Federal Credit Union if you do not have a good credit. It is also available to get online installment loans with poor credit via our platform. You can also get more information about personal installment loans through US Bad Credit Loans!