Franklin First FCU Newton St, Greenfield

I originally went in for a truck loan and was going to be about 3000 short of what I needed. After talking with them a bit the agreed to give me the extra I needed and was able to buy my truck. Would highly recommend franklin first to anyone looking great people to work with. Did I mention I have awful credit

Jacob is wonderful to work with. He is knowledgable, expedient and friendly!

This was a great CU and as far as friendly tellers they are great on the other hand the loan department needs to work on their skills and business practices. I have an excellent credit rating however I will be seeking another place to do business soon.

I've been a member at Franklin First for a few months now and up till now, all my experiences have been warm and humbling. Great team and definitely a credit union I would recommend to anyone. Especially now that they're helping me build up my credit when no other banks/credit unions would. I hope to stay a member for many years to come. Thank you.

Have been a Member since it opened its doors as my Husband worked for 40 years at GTD plant 1 and 2. Now Kennametal. Wonderful People and Service. Most of My Children and Grandchildren are Members.

Mortgages through franklin first are horrible, not the act of getting a mortgage but accessing it. You cannot access your mortgage account details online. You cannot pay it online. Your only option is auto pay through some other company that never answers the phone. If you care about how you make payments or looking at your mortgage details, payments, extra payments etc in real time this is not the place to do business. Sorry but true.

I wouldn't do any sort of business from this bank whatsoever, my fiancé was pre-approved for a car loan up to a decent amount. She found a car she liked where the dealer even cut her a good deal on it where the price would be $11,000 below the max pre-approval rate and according to Kelley Blue Book the car value was $2,000 less than the average cost of the vehicle from other dealers. This bank had the audacity to tell my fiancé that they would only go up to $10,700 when the vehicle was $14,000 (including brand new tires, battery and complete break job) and when she found a cheaper vehicle they still wouldn't do the full value of the vehicle even when my fiancé would cover a portion of the costs for both vehicles. The senior loan advisor Linda Kendrick-King of which my fiancé and I did our business with (I'm the co-signer) was snarky and came off as rude when it came to addressing the low value of the loans and specific details. This is the last time either of us will deal with this bank.

Staff are: 1) always friendly; 2) always knowledgeable; 3} always helpful...all requests are met courteously and with aplomb. This is a wonderful home-town bank.

I've been with FFFCU for many years and have had few issues. However, when I refinanced my home through them, they did 5 credit checks, which brought my credit score down about 100 points! The last credit check was a total fluke that they admitted should not have happened, but they did not remove it from my credit rating despite this. I went from good to fair credit solely because of this.

They believed in us when no one else would. Made a huge difference in our entire life. Our credit score has greatly improved. It is more convenient and the staff is alway a pleasure to work with. If you really need to help yourself go see Bill at Franklin 1st I highly recommend it.