Four Corners Federal CU Rd, Kirtland

I had some funds withdrawn fraudulently from my account. About $900! Filed a dispute right way and did everything accordingly. Waited to hear from them. Nothing they said it would take 6 weeks to get fixed and returned.. waited that for them to tell me that person quit that was taking care of it. So someone else picked up the case and right away said they couldn't do anything about it. Pretty much had to take the loss. Questioned it again, now that offices are opened. Just for them to say again, well it was transfered to someone so we couldn't get the funds returned???? Considering I never authorized the transfers!!

The credit union is just getting worse and worse. I called for 30 mins straight and finally gave up. Did a walk in because they wont answer their phone, asked why they don't answer. A lady said if we are busy inside we dont answer any calls. That's such an inconvenience. It's so hard to get anything done there. The line inside and drive thru is always so long and phones are never answered.

Has to be the worst experience I've had with banks. everyone always in a bad mood here. Nobody answers the phone. They all must be so busy with their difficult jobs. Somehow I can't spend my own money. Please, don't waste your time with this bank.

Service stinks, and very unfriendly, needed a notary done for mother who's a member ,and disabled, was turned away because the lady who does Notary says she's only bonded to do inside business

Place has changed. Too many problems. Where to start. Active member here.

This place needs at least one teller to answer in coming phone calls and answer questions that customers have about their accounts or loans. Every time i call, the phone will ring, ring, ring, ring, ring, ring and keep ringing. I know the Credit Union is not that busy during morning hours. And also, PLEASE PLEASE get your website up the date and WORKING PROPERLY!!!! There are people who live out of state and only depend on the website or the PHONE!!! Thank you

Cards are constantly going down resulting in cards getting declined. Customer service is horrible. No one answers the phone. All it does it ring. Been with this credit union for 20 years and finally switched to Animas Credit union in Farmington after getting fed up with the debit card issue. Loans have a high percentage compared to other credit unions. If you have the option find another bank or credit union.

I wanted to share an experiences my family and I had with 4corner credit union. We were a member with financial institutions for over 30 years, we establish more than $$k there. We never had a problem in past with precious CEO and teller until now. The teller are so unprofessional and disrecpectful to the members. I am so disgusted with the manager and current CEO to have poor customer service within financial institutions. There is no way to contact the board member to file a complant. CEO doesnt seem to delivers our letter of compliants to the board member, so we decide to take further action and compliant to NCUA (national credit union association). Today, we had issue trying to close our account, but we were escorted out of the building without our money. My family and i have also bank with other financial institutions and we don't have complication with them. So today, i had to make my other bank contact 4corner credit for payoff and to acquire the money in my account to be release. So i can final close my account and take my business else where.

1. Terrible service. 2. Don't bother calling. They let it ring and disconnect line. 3. The fees they charge are ridiculous. 4. There's too many problems to list.

Worst place I get fed up with their phone service nobody answers I have to call back to back till someone answers it jus rings or sometimes they will not answer at all I had to travel 50 miles just too transfer my pay check to my debit card and 50 miles back home so a 100 miles round trip all because nobody wanted to answer the dame phone and I hate having to call everytime I get paid to transfer my own money to my debit so I went to the bank and asked them if I can set up my paycheck to go directly to my debit card so I don't have to keep trying to call they said no I can't wish my job gave other payment options but they only do direct deposit so i was stuck with this bank I don't know how much longer I'll be banking here its the worst place