Founders Federal Credit Union Plantation Rd, Lancaster

Customer service has declined over the years! To make your members feel like a burden is unacceptable. Was transferred to another department without a word, just a transfer. I was confused as to what happened, then the person I was transferred to was extremely rude when I explained what happened and I was confused as well. Do better with CS!

I went to Founders Federal Credit Union after High Mcall from Bank of America started illegally charging and overcharged customes, now I find that Founders Federal Credit Union is practicing same rules as every other bank in America. What has happened to the Federal Credit Unios in this country??. Everyone is trying to rip off the consumer. I'll start keep my money in my mattress and forget banks!!!

While the nefarious actions of the corporate world remain as devious as ever, knowledge of their conduct has become more mainstream so the practices of a corporation such as Founders— along with this review— should come as no surprise. Since corporations are ruled by the profit motive, they can be by definition greedy, selfish, and ultimately indifferent to the well-being of others. In my four years that I have been a member of Founders, I have yet to have a positive experience with anyone from that bank— especially upper management. Founders may say they have the customer’s best interests at heart, but their mandate is clear: to make money and maximize the wealth of their shareholders. This compels them to behave in ways such as showing callous disregard for the feelings of their customers, the incapacity to maintain human relationships, the reckless disregard for the safety of others, the incapacity to experience empathy. Stay away from Founders. You will be treated much more like an actual human being at Navy Federal or Telco.

Always willing to help with a welcome smile when I come and one when I leave. Even if I didn't get what I wanted i always leave happy. They are every nice people.

I am a member of four different credit unions and by far Founders is the worst. Unfortunately, I had the experience of dealing with the bank manager, Matt Gross, and he proved to be insensitive, uncaring, and incompetent. I would advise anyone thinking of signing up as a member to go elsewhere— to a credit union that actually cares about their customers; not just the bottom line.

Founders is always looking for ways to improve the products and services offered to members. They have really done an amazing job with improving the online banking experience. With my life always being on the go, I find it very convenient that I do not have to come into the branch every time I need to apply for a loan or sign an important document.

Bank refuses to insure fraudulent charges on my account. I lost all my money and I am disabled. Please dont use this bank!!!!!!!! I did not have a problem with Wells Fargo.. My name is Debra A Brown. BEWARE OF THIS BANK. I HAD 2 CHARGES WHERE SOMEONE CALLED and paid there debts using my DEBIT CARD ACTING LIKE ME FOR $1100 and $927. They refuse to cover it. More money was lost and they refuse to cover it also.

Took money out my account. Returned my payments made my bills late and still charged me a return fee. founders credit Union I give 1 star and bad review. There are better credit unions that offer better privileges. Im changing banks

I love founders, they have always helped me when I needed them and were completely honest with me. They are never denied me any loans or anything that I have needed and have helped me consolidate things. I will recommend them to anyone over going to any National Bank.

Went in to apply for an account turned down because they run your credit for a loan or a car loan. I wasn’t applying for any type of loan I just wanted a checking account. How are these related? Apparently if you don’t get approved for a loan they don’t want your business. I even called the bank and the sent me to Amanda’s voicemail at 8:45 this morning just for clarification. 3 hours later she still hasn’t called me back.