Forward Financial Credit Union - Marinette Stephenson St, Marinette

I have no idea where the bad reviews of this Credit Union are coming from. I have been a member for over 6 years, have multiple accounts including 2 loans. NEVER has a staff member been rude to me. They all greet me every time I come in and engage in small talk if they are not busy. It's not their fault people make poor financial decisions and get bad credit scores because of it. So stop trying to play the pity game to get an account when they have to follow federal guidelines and tell you no because you can't manage money. Large checks require a waiting period... EVERYWHERE. So that is what I have to say about that. Don't let angry reviews wreck this financial institution. The staff is great at every branch I have been too. Great loan rates too. Stop in and check it all out yourself.

Worst experience ever, I lost a family member and waited to receive the insurance check so I could pay the funeral home and pick up the remains, after depositing the check I was told someone would call me back in a few minutes, four hours later after no return call I delivered the check to the funeral home. When I contacted the credit union I was told the check, from a local insurance company, will be held for seven days and if a check is drawn on the account it will be returned NSF and I will also be charged $28.00. I was so irate I hung up the phone so as not to say anything I would normally not say, but I have been left with a very bad taste for Forward Financial credit Union and wanted others to be made aware of the uncompassionate customer Service. There has to be a more understanding financial institute in this area.

I've been going there for 4 years now and have never had a complaint. Awesome credit union and real people.

The most fraud I have ever have was at this bank. Consistently every year I have to get a new Debit card and they charge you to get your money back! Absolutely terrible bank!! Oh and they charge a bill pay fee!

Very rude...didn't have a perfect credit score so was refused a savings in a very impolite manner. STAY AWAY

Diane, checks can be fraudulent, so, I've had to wait also. Every body has to save themselves.

Very friendly and always courtious. Pleasure to work with.