Fortress Bank E 53rd St, Davenport

Best Bank in Quad Cities!!! Julia, Jenny, Heather are the most professional bank tellers out there. Super polite, caring and go out there way to help me whenever I come into the bank either to cash a check, or have questions. Claire and Shelly are very respectful and professional too and really make my day whenever I come in. Yesterday Claire and Shelly complimented me on how I conduct myself and that really brought a smile to my face!!! Last but not least NICK had been there for me day 1 and always given me 100% positive communication and always excited to see me and help. Like I mentioned before fortress bank has the best customer service you could ask for and you WILL NOT GO WROMG by giving them business, will get great results trust me.

My buyer's agent pushed Fortress for my mortgage lender (back when they were still "First State Bank") and being a young, first time home owner, I took her word for it. Lesson learned. For the first few years I had no issues with them because I didn't miss any payments. Then I had one late payment due to my own human error, and later on a late payment over some confusion regarding auto-payments and their own employee telling me no action was needed from me. While things got sorted out each time with some emailing back and forth, in both situations the tone of the letters and immediate threats of late fees and hits to my credit score after years of making timely payments left a bad taste in my mouth. Perhaps it's because I didn't do any in-person dealing with them since the nearest branch was 40 minutes away, or because I didn't have any other accounts with them, or maybe I just took it a little too personally, but my experience wasn't great. I'd like to give less stars but since I only used them for one thing, I feel maybe it's not fair to the whole institution and can't speak to the quality of their other services. However, I do not recommend them as a mortgage lender, especially if you don't do any banking with them to begin with. Their site was hard to navigate, their auto-pay process was convoluted, and their customer service was disorganized.

Our family has been working with Kristal for a while, and my family has known her for a very long time. She is nothing less than absolutely amazing. She is prompt, courteous, and really knows her stuff! She has a "can-do" attitude and does everything she can to help. My husband and I are so impressed with her work ethic and how relatable and kind she is. If you're struggling to find a trustworthy institution to help create a reality from your dreams and hard work, these are the folks to go to!

As a Realtor, I have had several clients use Sue as their lender. With Sue, it is always a smooth process. She is professional, dependable, and has wonderful communication skills. Sue's experience and knowledge makes her an awesome lender, who will take as much stress out of the buying process as possible.

Sue is a dream to work with! As a first-time home buyer I was clueless as to where to begin with applying for a loan. From pre-qualification, to pre-approval, to securing the loan, she made the process very easy. I never once felt overwhelmed by the terms and numbers because she took the time to explain everything thoroughly. She responded quickly to my emails and phone calls, and was able to meet with me outside of normal business hours. She kept my best interests in mind and because of her my dream of buying a home became a reality! :)

Andrew W was absolutely AWESOME to work with!! He worked extremely hard to get me the loan for my home & was very dedicated, helpful, supportive & responsive throughout the whole process! I would 100% recommend him to anyone looking to buy a house! Thank you Andrew!

Sue was AMAZING to work with!! Not only did she work extremely hard to get me my house but she also was so very friendly, helpful, supportive, responsive and caring throughout the whole process! I would 100% recommend her to anyone looking to buy a house!!

The worse bank I've ever been to. They tried to charge $35 for cashing one of their own checks. The manager was very rude. I would recommend never using this bank

Always friendly, responsive to questions, and hands on when I need assistance.