Fortera Credit Union Dover Crossing Rd, Clarksville

This Credit Union has made my life a nightmare. I lost my job during the pandemic as many others. They sent my account to different debt collectors. They won’t work with me to pay them back directly, now that I’m back on my feet. They sent me to places that are charging me over 30% interest and fees. I’m on a payment plan that will never get me out debt. I call and no will give me what I owe or allow me pay the original debt that was owed. They rather have me drown in more debt and not be responsible. This is disgusting and I hope this helps others understand who you are entrusting with your money, loans, and finances.

VETERAN UNFRIENDLY!!!. Worse bank ever I have orders a debit card 5 times in the pass two months and have got nothing in the mail. Have called 3 times as well to Oder a new one all I get told is it’s on the way, For two months??? If you try calling you can sit in the parking lot and literally watch this people not answer the phone. Don’t bank here if ya ask me!!.

Update fortera called me and truly went the extra mile to make what happened right I could not be any happier and will be keeping my loan with them due to their good deeds. I could not be happier

Worst so-called bank I’ve ever seen. My fiancé banks here and about every few weeks we’ll be out and his card will be declined. Have to call customer service, wait for bank to open, make an appointment, leave work early to go sort out some issue then still not have card working as they’re now mailing another. If you bank here, you’ll have to also have another bank or credit card to use as a backup because I promise you this account will be nothing but problems.

Waited for 27 minutes in the drive thru, but I was the 2nd car. All 3 drive thru lines open 1 person manning them while people stood around inside doing nothing. Then give attitude over the speaker because you're overwhelmed. Always a bad experience at this branch and a toss up at any other. I will be finding a different financial institution as soon as possible.

I have no problems with the credit union, except for the drive through I have never been able to go through without waiting, waiting and waiting. You can park go inside and leave so much faster. What is the problem with the drive through, would like to have answer to this. None of your other branches have this long of a wait. Thank you please find some way to speed this up. I am in my 60's and don't always feel like walking in.....

Stephanie Casey helped me with my auto loan processing. I had been approved, and when I found my car I was in a hurry to get all the paperwork approved and processed because I had to be at work that afternoon. She expedited the process for me, and it was a Tuesday after a holiday, so I know they were very busy! She was friendly and helpful as well. Thank you Stephanie :)

I have always had a wonderful experience at this fortera. Staff is always nice and friendly. Whatever I needed help in they fixed the problem.

While I generally have a good experience at the credit union I will not come back to this location. As a member of the credit union who has come in to do business, I expect to be able to use your bathroom. First I was lied to and said there are no bathrooms. Then I was told they were locked "for the employees protection." Upon insisting I was told it's "only for emergencies." I said I had an emergency. Then I was told to go across the street to the Kroger. This is the most asinine thing I've ever heard of.

I showed up and waited in line and when I asked for help they said it’ll be 15 minutes and called the lady behind me to come up What happened to good customer service at 145 Dover crossing