Ford of Ventura - Sales and Leasing E Main St, Ventura

Thank you so much Dora. We greatly appreciate you taking the time to recognize Tony and Ruben's efforts. They really do enjoy their work and helping people. We know that you have a lot of options when choosing a Ventura car dealer. We are humbled to be your So Cal Ford Dealership of choice. Thank you!

Ms. Bounds, I apologize that our staff appears to have not met your expectations. As a small family dealership, we strive to have exceptional customer satisfaction. If you would like to discuss the situation please let me know. We will continue to work hard for our customers and all input, good or bad, is taken seriously. We utilize that input to continue to improve as a company. Thank you.

Arturo - Thank you for sharing your experience with our Sales Manager. We were previously unaware and have made staff changes as a result of your experience. This is never the experience we want our customers to have and are greatly disappointed that we failed to earn your business. Thank you again for taking the time to share your experience, it has made our dealership a better place. Thank you.

Mike - We have attempted to reach you by phone on multiple occasions and would like the opportunity to rectify the situation if provided another change. We have been working hard on a intense training program for all our sales professionals so that everyone knows how to take a vehicle order and properly assist every customer no matter their needs. We greatly appreciate you sharing your experience and would like the opportunity to earn you business in the future. Thank you again for taking the time to share your experience so that we can better the experience for all our customers.

We hope that sometime in the future we are given the opportunity to earn your business and earn better than a three star review. You should meet our staff and see their dedication to providing an outstanding customer experience.

Thanks Andrea, we love #fivestar reviews at #FordOfVentura. We are so glad that you like our shuttle service. We know that getting maintenance or service for your vehicle can really be disruptive to your day and want to help you live your life while we give your ride the best attention possible. Thank you for your continued patronage and we look forward to earning more five star reviews from you in the future. Thank you!

Thank you, Jim.

Ted - We are sorry that you are so unhappy however we are confused. Our Master Certified Senior Mechanic with 42 years of experience showed you the fuel sample from your tank and a clear/clean sample without water. We recognize how frustrating water in your fuel tank can be and appreciate your concern. Possibly we failed to properly explain that this is a difficult issue that sometimes takes multiple attempts to flush all the water out of the fuel system but we do the best we can. We suggested that you take the invoice to your fuel station for reimbursement and have offered to check and correct any related error codes as a complimentary gesture. We would like to rectify the situation and help get you back on the road without any check engine lights. If you change your mind, please reach out to our Service Manager, Curtis, and he would be happy to schedule a time for you to come in. Thank you for taking the time to share your experience and providing us an opportunity to remedy your troubles.

Thank you so much for taking the time to recommend us. Your five star feedback is much appreciated. Thank you.

Marsha we are so glad that you enjoyed your time at the dealership and that Dustin and Louis we so helpful and friendly. #ThankYou