FNBO - First National Bank of Omaha W Algonquin Rd, Lake In The Hills

I was double debited on a $400 withdrawl from the drive-thru ATM. Submitted a complaint with the bank about this and received a letter claiming since they found no balance discrepancy, that I was just out of luck and out $400. I've since left my balances close to zero with this bank after being a loyal customer for 17 years, while I try to get my money back from them through the B.B.B. I've opened a new account at the Wintrust bank the next light down because of this. Shame, once I'm done with the B.B.B., I will be closing my accounts at this bank.

I got a letter from the bank notifying me if an "account inactivity " if I did not responded withing two weeks the money was going to be sent to the state, why ? Because my savings account did not have any activity the past 4 years, so I was going to lose my money so I am taking my money out of there ASAP

I recommend this bank and this location to everyone. I am always greeted by name which I'm sure can be difficult with so many customers. Everyone there is always friendly and very knowledgeable and able to answers any questions I may have. Thanks for such great service!!

Any problem I have had they always take care of. Great community bank.