Flow Volkswagen of Greensboro Roanne Way, Greensboro

I was looking for a new car as I had just totalled my previous car. I came to Flow to test drive cars, and although I did not end up buying a car from this dealership, I was rather impressed with the service I received - specifically the service I received from Hatem. I am not a fan of buying/shopping for cars, but he made the process painless. He made sure all of my questions were answered, and that I was taken care of appropriately. Excellent listener!!

Today I took my 2003 VW Jetta to the Flow VW of Greensboro for a 4-wheel alignment. They had sent me a coupon for this service, $39 for a normally $89 alignment! How could I not take advantage of such savings?! I now wish I had gone anywhere else, and hope this review makes you pause for a moment before taking your car to Flow VW of Greensboro. I made a 9:30am appointment and drove on over. The waiting room was clean, and they offered free waters – nice touch. My car wasn’t ready until almost 11am, but they were busy so I was understanding. After leaving I went to grab some much needed breakfast, and that is when I discovered that my inside driver side door handle, the handle the controls my windows and locks, was broken. It had been pulled up and away from the door and then poorly jammed back down. I called Flow VW of Greensboro to alert them of this accident that had occurred while my car was under their care. The answer I got was, “I don’t see how we could have done that. We only fixed the alignment we didn’t do any body work.” So my car door was shut with magic? At no time did anyone touch the door’s handle? After a bit more back and forth I was asked to bring the car back over. I did, and was still treated like this was somehow my fault. Now in the act of fairness my door handle does have a crack in it, a crack that has been there for years. I’ve even taken this car to Flow VW of Greensboro several different times and at no point did this happen before. The man who came out to see my door handle then proceeds to hit it down with his fist then makes the proclamation, “It’s falling all apart.” Well I don’t think hitting it as hard as you can is going to fix the matter! He drives it back to the mechanic, and is back five minutes later saying, “It’s fixed, but it’s going to break again as soon as you slam the door shut.” It wasn’t a proud moment for me, but all of my patience had been tested to the limit, so I responded with “Then it’s a good thing I don’t slam my car door as hard as I can isn’t it?” And then left. It was later that same day I get back in my car to pick my child up, and realized with shock and anger that now my driver’s side door handle/control panel will no longer roll my passenger side window up or down – the button won’t move at all. I call back Flow VW of Greensboro and tell the receptionist what has happened, and I must say she was very kind, apologetic, and helpful as she put me through to the manager of the Flow VW of Greensboro’s repair department. I tell the manager my epic tale of door woe, and her response is terrible. “I don’t see how that’s our fault….you said it was cracked so it’s already broken….bring it back tomorrow and we’ll see what we can do” Damaged is a far side different than broken; and her attitude was the icing on the horrible cake that was my interactions with Flow VW of Greensboro. I was fuming. When I arrived home I watched a three-minute YouTube video then took two minutes and fixed it myself. Easy as that, because I fear if I were to take my car back tomorrow to have them “fix” my door handle they will bring it back to me door handle fixed, but missing the review mirror saying, “I don’t see how we could have done that.”

Flow Volkswagen of Greensboro is the place to go whether your looking for a new car or a used car. Everyone there is very welcoming. I had a great experience with brandon canty my car salesman because he made me and my family feel comfortable and excited about purchasing our car. Its a wonderful place to purchase a car overall!

Very nice people and the whole dealership is very clean. We had Kenneth Upchurch and he was very nice and very easy about it. I highly recommend coming here and getting a car!

I stopped by to look into purchasing my first car. I was greeted by a friendly staff and with help from one of their great employees, Brian's Spain, I walked away with an awesome car for a great price! I will definitely be back for any of my future vehicle needs!

Just got a 2019 Jetta. My dealer is Z (Ziad Musleh). He has been Awesome! He had to deal with an out of/ in state purchase. Constant communication, very down to earth and has been very understanding of our needs. Thank you Z.

My husband and I just got a brand new Jetta. We are in love with this car. The sales consultant and the manager are great, they really supported us during the negotiation process. Great staff and great customer service.

EXCELLENT! This is by far the best dealership experience a customer can receive! The staff were extremely patient, knowledgeable and transparent. The prices are exceptionally competitive for the market. I highly recommend this dealership for your next Volkswagen. I will be sure to get my next VW and servicing done at Flow VW of Greensboro.

That Friday service center did not communicate with customer.

I purhased a used car from Ziad, “Z”. He has a great deal of integrity and I did not feel like I was pressured or manipulated while I took my time making a decision. The processs was straightforward. I did a lot of research and know that I received a very fair deal on a high quality, well-maintained car. I was well accommodated while on the lot. Ask for Z and you will have a positive experience.