floridacentral Credit Union 16th St, St. Petersburg

DO NOT GIVE THESE PEOPLE YOUR MONEY- THEIR SECURITY IS A JOKE!!!! I have found fraud on my account not once, not twice, but three times- and each time, had to call THEM & notify THEM of the fraud!! Super unhelpful, only one local branch location which has literally been closed since the start of COVID, and they don't care about you or your money. I beg you to take your money literally anywhere else, please!

Had 3 car loans with FCCU, online banking is wonderful. I recommend to everyone! Just wish drive thru would tell people with issues to pull over and deal with them in another way for us people who just want to do a simple deposit. I understand ATM deposit which I do all the time but Cash I dont want to ATM deposit.

Had a great experience with Laurie McClave DeCresie refinancing our vehicles in less than a week. Lowered our payments pretty significantly, no payments for 90 days, better coverage with extended warranty, gap insurance and payment protection and we got $700 cash back between our two vehicles! If you want to look into refinancing your vehicles (in Florida) don’t hesitate to contact Laurie. She is awesome to work with and a true professional. Very happy customer!

Wouldn’t recommend this bank to anyone as I had nothing but problems while banking here. Unfortunately greedy management and poor customer service experience from the Assistant manager. Took them weeks for me to online transfer money to another bank too which goes to show you how efficient this business is.

I have been a member of this credit union for many years. The tellers are helpful and friendly. There rates are comparable to a regular bank. I would recommend this place to anyone that is not looking to deal with a regular bank.

One star only because I couldn't give FCCU ZERO stars! I've had nothing but problems with this credit union for the last four years! I closed my mother's account... Well, I was under the impression I closed the account. Nevertheless, I close my account with FCCU. However, I will explain more in this review. I close my account because the FCCU institution is horrid and unscrupulous. It is of my opinion thieves or a thief works for FCCU in the collection department. My concern relates to my late mother's direct deposit retirement check. According to Florida Law; automatic deposits and payments typically continue without interruption until the financial institution is notified of the account holder’s death. I gave notification and a copy of my mother's death certificate to the Branch manager at FCCU on 2/10/2020. However, I was puzzled as to why my mother's retirement was still be accepted and deposited by FCCU after she passed. This shady institution "took" not only January's 2020 direct deposit but February 2020 and March 2020 direct deposit. I spoke with credit collections Supervisor Mike at ext: 6174 and he told me he had a right to collect my deceased mother's retirement payment via direct deposits for collections. After I was told the remainder on her credit card bill would be dismissed. Therefore, I asked Mike to explain to me, how FCCU was entitled to the decedent retirement check when the decedent wasn't? For the record, Mike didn't have an answer. Enclosing be careful when dealing with Florida Central Credit Union. Representatives/employees for this credit union will lie. Just so that you'll know I did call the pension department that supervised my mother's retirement direct deposits and they were...... mystified as well as horrified and have stopped direct deposits payment immediately. As far Mike at ext: 6174 I will see you in court! Btw, was it worth it Mike? Also the President of the bank Laida Garcia was complicit in wrong doing as well as the branch manager Michelle Sampson. Those fools even took the deceased stimulus check. What a bunch of low down dirty demons!

I opened an acct months ago. Never got my cards, I'm not depositing my check until I have access to my money. I called but can t get a live person. I work 8-5, nowhere near a branch. I finally got a reply to an email saying I had to deposit another 20 top grey cards. Fine, no problem bit thru won't mail them to me. I can't get to a branch and I want top use this bank but it seems they don't care.

Lisa was probably the most helpful teller I've ever gotten at this credit union. Not to say that the service has ever been sub-par...she just went above and beyond the bar of what I consider exceptional customer service. She answered all my questions and resolved all my problems with a bright beaming smile and pleasant tone. This credit union needs more employees like her.

I was referred by Pete Linebaugh. I was looking for a car loan & Pete said before you go anywhere, check out interest rates at the credit union. So, I did. Pete said to ask for Michelle, the manager. When I went to the credit union, Everyone was very friendly. I asked fo Michelle. She was very professional, knowledgeable and friendly. She assured me that she would find out what the problem was & get it resolved. She indicated that AutoNation Toyota had not submitted my paperwork to you which caused confusion & aggravation. Michelle walked me through the process of becoming a member. She was thorough & explained all the benefits of being a member. She listened to my questions ( which in itself is unusual these days) & welcomed me to the family! I had an excellent experience & will encourage all my friend to re-finance their cars through you! Thanks, Michelle (& Pete).

I have been a member of this credit union for the last four years. While the employees at my branch have been helpful, the institution is poorly run. I have had many encounters with sub-standard ATM services (which prevent my ATM card from working online at times), repeated problems with allowing withdrawals overseas (I've been caught without access to my account multiple times in foreign countries- even after filling out their required paperwork, which must be submitted in person), and their lack of access. For instance, I can call the 1-800 numbers and after pressing #7 and then #2 to get to the prompt for a live representative, and then wait for 5-8 minutes on hold before the phone just hangs up on me. The worst of all-- their marketing is embarrassing: "The credit union you can bank on." Really? If I wanted to "trust" a bank, why would I go to a credit union? I do not recommend this credit union. That said, I am not supportive of big banks either.