Florida Credit Union Nw 13th St, Gainesville

A few back, Kristen McCarter, assisted me with my transaction. She was such a breath of fresh air! She was friendly and very helpful and she had a smile that would brighten anyone's day! Thank you, Kristen, for great customer service!

Ciera Ybarra was very helpful and made my experience at FCU wonderful.

Ms. Kelly's service is AMAZING!!!!!! Go see her for all of your needs. She's AWESOME!!!!!!!

My representative Cierra Ybarra made my banking experience so stress free and pleasurable! Being somewhat new to Florida and learning to navigate matters, being a part of the Florida Credit Union has been the best decision I have made. Ciera Ybarra was so friendly and her customer service is truly amazing! She was very knowledgeable and made certain that I received accurate information with all the questions I had, putting my mind at ease. I truly enjoyed my banking experience with her and I am truly a fan, client of Florida Credit Union for life! Thank you Ciera Ybarra for everything!

I love it there it's amazing and Mr. Robert Simms was very welcoming and helpful.

FCU and specially Debbie Drake the loan officer are great. I was in search of getting a loan to buy a condo in Gainesville, and my first Real State Agent recommended to get pre-approved by Debbie. Even if I had different agents after that (because I am super picky), but I did stick to Debbie to the end. I finally decided to buy in Magnolia Place and it was a hot deal so I needed the loan ASAP, Debbie asked me from day one for all needed documents and she exactly gave me a picture of all costs and things and approved me within 24 hours of all documents provided, and the offer did not change at the time of closing. I tried to shop around, but most major banks said they do not do condos, SUNSTAE however, pre approved me for lower rate?????? BUT when it came to finalizing the loan, they brought excuses, and said oh you have so much balance on one of your credit cards, I went and paid my balance in cash and came back in a month, applied again.... and then they said .... Oh sorry we do not do that specific condo!!! Then why in the hollow you wasted my time.... So in Summary, Good things: 1- Debbie Drake is a real loan officer who is directly talking to the source of money, she tells you what it means, unlike those un-experienced Sun state agents who put the info into computer and just tell you things they do not have any clue... 2- Another thing I liked greatly about her is as of today, even 6 month after my purchase, she still answers my emails and questions immediately, even if it is not her job and she has no steaks in it, 3- All other FCU personnel are really friendly and helpful, I have a regular account there and Monica helped me few times and she is great as well. 4- No false advertisement… 5- very personable, strong human factor as opposed to machine! Good old fashion  Any thing not good?? Well, they do not have fancy shiny buildings like sunstate... but I guess that s because they do honest banking and do not make lots of profit for themselves! a none-profit more honest institution :) PS- I like the sunstate people and they were nice, it was just really frustrating how they have this fake system and you always talk to people that are intermediate, they basically collect your info and computer makes a false promises then the reviewer will say sorry. 9 years later and they are still great in 2022 as in late 2012 Linda and Suzan great people

I felt welcomed at Florida Credit Union. Ms. Sullivan was patient and considerate of my needs. Overall I believe that Florida Credit Union has great offers.

I was contemplating on which credit union to open my business account, but after speaking to Kristen I knew Florida credit union was the right place. Thanks again for answering all of my one million questions and never making me feel like my questions were dumb. Kristen is the best!

They deserve 0 stars. This speaks specifically to the interactions I had with Ken Toops of CSU Investment Services at Florida Credit Union. He would not return emails or phone calls. He scheduled a phone meeting and didn’t call when scheduled. He insinuated that a late afternoon appointment (3pm-4pm) wasn’t possible for him. When I did meet with him almost a month after I was promised a meeting to review my options, he promised that docusign papers would be sent the next day. They were not. He continued to refuse to answer phone calls and emails. The way I got him to answer was to complete a contact form on the bank’s website. When he did answer he stated that the reason for not sending the paperwork was that he had to find someone to help him complete paperwork. Now that I’ve found a new investment company he is “advising” I not cash out my investment, I transfer it over. Guess what? Florida Credit Union charges $100 to do that. What a loser! Oh by the way, when I went in to meet with him, he was on his computer looking at his personal bank account at Florida Credit Union. BE WARNED! Do not invest with Florida Credit Union.

My few visits at the 13th street branch has been so joyful. Kristen exemplify great customer service. And her smile shows she really loves her job. Thank you!