Flat Branch Home Loans S National Ave, Springfield

Scott and his team are the best! They always send weekly updates and my clients stay well informed. If an issue arises I get notified and they are usually able to get it resolved quickly! Thank you for all your hard work! I highly recommend you! Betty

Christina Burtrum Ferrante is an awesome loan officer. She has been consistently reliable and dependable with every transaction and we have been through quite a few. Look forward to many more transactions with Christina and the whole 417 Home Loan Team. Can’t forget to also give credit to Scott Sallee and Vicki McElroy for also being awesome! Great Team!

This was an easy and great experience not to mention a great rate! Everything went smooth. We couldn't have asked for a better process from initial inquiry all the way through closing. I will continue to recommend Josh and his team. Great job!

Christina Ferrante is absolutely amazing to work with! Christina knows the loan process well and she genuinely loves what she does! She is a very pleasant and jovial person who is sure to make your lending experience a great one!! If you need a home loan you need to call Ferrante first!

Jennifer Cook was amazing to work with! This was our first time buying a home and she made it so pleasant! We've been very blessed to have worked with 417-Homeloans!

I highly recommend Flat Branch! Susan and her team were wonderful and we could not be happier with how easy and quick they made the process.

Scott Sallee with 417 Home Loans is an Amazing mortgage company. Scott and his team keep our clients and my team up to-date on the mortgage process and we tackle any issues early to ensure our clients get to move into their new home.

My opinion of Flat Branch is look else where, here is my story based upon factual events based upon my opinion and perspective, We were moving to Mo and buying a home. Decent Credit, steady rental income, and a guaranteed income for life due to being a disabled veteran. When we first contacted Flat Branch we were given a Loan Officer who worked for them part-time, from his home, but we didn't know that. When we first spoke He told us no problem you are prequalified your good up to 125,000! We went under contract right away for about half that amount. Our loan officer told us he had turned our loan in for processing on 8-15, but he had not, we were told by the processor she got it turned into her on 8-21. We tried to contact our loan officer to ask questions about some concerns we had, he did not return calls, emails, or text for over a week. Then 1 week from closing we were finally able to contact him by calling him, he said we had issues and would need 25% down to close with Flat Branch. He also stated "he had friends with another mortgage company he could get us in touch with, where we wouldn't need that much down." I contacted his manager and department of finance to file a complaint. The loan officer responded to my complaint by fabricating a story and taking a Personal Protection Order out on me, saying I was threatening him, and driving past his parents house. Causing me to go to court for weeks to clear my name. I had never been unprofessional to him, nor threatening, in any way shape or form. Nor did I have any of his personal information, or even know who his parents were, much less where they, or he lived. I had documentation GPS logs, phone logs, videos and photos of our car in front of our apt, not moving for over a week, to prove he was making false accusations. The PPO was dropped eventually by the Judge, I was also hospitalized due to the stress this put on us and almost had a second stroke. Luckily the hospital staff was able to control my BP and I now take medication for it. But it was all caused by their employee, and management refusing to address and correct the situation. His management originally said we didn't have to worry they still were going to get our loan for us with a different loan officer Susan,, but not to contact the original loan officer. I had not since my written request to him to send us a notification of why we were being denied a loan. We had no idea why she was saying that, I had gone to management because he wasn't treating us fairly or professionally. Management gave us the new loan officer Susan and she requested additional information, delaying us for another week. When I received a bogus PPO, I contacted his manager again. Management did not respond, even though I sent proof I had done nothing the loan officer fabricated in his story. The vice president sent me a letter saying they were withdrawing my application because I sent the information showing I was innocent of all the accusations the former loan officer fabricated. So instead of dealing with their employee, and the stressful situation he caused, they fired us, the customer? Really? I was able to get the loan anyway with another company and closed very quickly. My opinion Based upon my horror story experience, I would search elsewhere for a mortgage lender. I just wanted to warn others of my horrific experience with them. All of these facts are based upon my perspective and opinion of what occurred. Although I feel most judges would agree with my opinion when looking at all of my documentation I have to back up my opinion.

Jennifer Cook with 417 Home Loans was very easy to work with on obtaining a VA loan. Kept me well informed of what she needed in a very professional manner. HIGHLY RECOMMEND for anyone wanting to finance a home.

Christina Burtrum Ferrante was incredibly helpful and knowledgeable throughout the entire process. She made an overwhelming and exciting situation so much easier for me! I knew I could trust her to lead me in the right direction, and I appreciated every bit of advice she gave along the way! I will be recommending Christina and 417 Home Loans to everyone!