Flagstar Bank Guilford St, Huntington

Recently opened checking and savings accounts for our teenagers. Was pleased at the high interest rate on the kids savings account. The staff was great. Everyone was polite, helpful and professional.

The only reason I'm giving it three stars is because of how helpful and friendly everyone in the past there has been. Unfortunately today I was attempting to use the app to access my ATM account and I have a new phone so it did not save my password and I could not remember what it was so I was going to just reset my password. So I went in to this location and was waiting to talk to Molly who knows me but then the drive-thru girl offered to help me and I told her the situation and said I can give her my social security number phone number last transactions absolutely any information that she needs from me I just need to know my account number so I can reset my password on the app. She said unfortunately without ID she can't tell me anything. So I was like okay so I got in my truck called the 1 800 number told them my name phone number address social security number and verify my last transactions and they told me my account number without any ID. So if they could do it over the phone why could this person not do it in person

Laura was the most helpful banker I have ever had the pleasure to deal with! Absolutely a godsend!

Employees were knowledgeable and helpful when I had a question but very businesslike and efficient when I was trying to do something. They do try to suggest alternatives to what you are doing if the alternatives have an upside.

Not very customer friendly. Had a chance to earn back a customer and made the wrong choice.