Flagstar Bank Orion Rd, Rochester

This is the absolute best bank ever. The employees all know me by name, are so helpful and friendly. We did our home loan through them, and have no regrets. All of our personal accounts and busy accounts are through them. I would HOGHLY recommend

Keith at Flagstar was great to work with on my refi. I did my original loan with a mortgage wholesale company was was very impersonal and transactional (and it turns out more expensive...!) Keith was just the opposite. He took time to go into detail on my options. Keith has a great sense of humor and very knowledgeable. He was able to secure a great rate and we are now paying the same amount a month as our old 30 yr loan but now we are on a 15 yr at 2.5%. The savings he's made happen are going to help us achieve our long term goals. Bank and fiance with Flagstar!

Always incredibly helpful, Thad is absolutely terrific. They have coffee and candies if you need a little something to hold you over while you're waiting. The atm is open 24-7. If I had to leave a complaint it would be that the office hours are pretty tight, not a large window of time at all, particularly in the afternoon. However, the hours are fairly standard for a bank.

I would give them 0 starts if i could. They are so rude and not helpful at all! EVERYTIME i bring A check they want to put a hold on it but i take It else where and it’s cashed right away. They make it inconvenient to bank with them since I pass this location four times daily and they refused to help me yet I go to the Sashabaw location and telegraph and their excellent the manager here shouldn’t even be a manager of a McDonald’s let alone a Flagstar Bank ! The rudest people I’ve ever encountered!

Worst bank ever they hold your money will not recommend 👎