Flagstar Bank W Warren Ave, Detroit

I've been going to this Flagstar Bank for five years using my Bank of America card to withdraw funds. But, today, the ATM kept my card and flashed across the screen that it was for security reasons and that I couldn't get it back. The worker was very rude and nasty to me. NO quality service. No help. No remedy. No compassion. In this age, there should be training to treat customers better than this because everyone is not like me.

Easily the worst mortgage bank I have ever had, and would give them 0 stars of I could. Sadly my mortgage was sold to them, so I didn't have an option. My rates are 3.75 and 4.125 on the 2 mortgages that were sold to them, and I am honestly considering refi'ing with another back just because I HATE this bank that much! They move at a snails pace, they are out of Fannie Mae and Freddie Mac guidelines and I hope they get investigated. I am on day 40 of trying to drop my PMI, and I even sent in my $800 check for the appraisal the first day they allowed me to request the drop PMI. That's right... I sent a check in the mail because this company is so out of date they don't accept Credit Cards and deal everything through standard mail. This doesn't even take into account the 3 months it took to have a simple name change and add a 3rd party user on the accounts. THE WORST!

I keep bringing in the same check and they keep putting it on hold. It's so frustrating😡 month after month. Why me?

This place is never open the hours on here or on their own door. This has happened to me three times now.