Flagstar Bank Lake Michigan Dr, Grand Rapids

We have been customers of the Flagstar Bank branch in Standale for many years. The staff have always been customer-focused, and consistently go 'above and beyond' to ensure complete customer satisfaction.

It was a smooth process because of the knowledge and commitment of D. Stahl. I appreciated the time he put in to make my dream of a new kitchen come true. Flagstar offered us the best fitting refinance plan for us. Thank you again.

Denise C. has been a great help setting up an account for my daughter. She responds quickly to emails and phone calls. The process went very smooth and efficient the entire time we were in the bank. I would recommend her services to anyone. Thank you!

The Branch Manager (Business Banker), was considerate, efficient, and was able to customize solutions for my business. I would highly recommend his professionalism to any business owner. Great Job!

The person who set up my account lie and mislead me the whole time even after explaining why I switching in the first place.... It wasn’t till months later that the truth came out. The guy I dealt with wouldn't know the truth if it bit him.... when confronted all you get is a very pathetic my bad. Worst experience I have ever had with a bank..... working on switching back to my old bank where they know the truth.

Everyone at this bank knows my name and wants my small business to succeed. They go above and beyond to make sure I get the best service and rates available. Thank you all.

Very nice. Educated me on electronic tools. And explained to me how banking works. Very pleased with the great service.