Flagstar Bank US, Marquette

What a horrible bank. We had a Wells Fargo acct for many years and after the merger they treat us and other WF customers as if they are new accounts. That means extended holds on deposits. Also tried to do a wire transfer and they botched it. we got confirmation of the transfer but the other side never received funds. Then I call the branch I get the um's and ah's . They did not have the ability to figure it out and said they would have to call the wire department and would get back to me. I can do that myself! It's 2019 get your act together Flagstar.

If your from out of town stick to the bank from your home town. The communication from this bank isn’t exactly the best.. I had warned them my account may get over drafted because of a payment coming out, and it takes three days for a transfer and two days for the payment to come out. I was told the overdraft fee would be taken away when my transfer has posted. But that’s not the case, now it’s like no one has heard from me and they have new employees or something I made it very clear what was happening and now all the sudden it isn’t possible. Don’t get me started on the merging process they had. Because that changed everything as well.

I have had a checking acct & savings accts for a long time with Wells Fargo, but when my acct was changed to Flag Star, somehow the savings acct Was not transferred as a savings acct, and was combined with my checking acct. So, my visit was to open up the savings acct. Thank You Cheryl Wakkurik

Awesome customer service, professionalism, and friendly staff! Highly recommend banking with Flagstar!

Friendly and knowledgeable staff, a very pleasant experience! Glad to be a long-term customer of Wells Fargo.