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Flagstar Bank US, Marquette

4.2
(3)Loan Agency
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6000 US-41 S, Marquette, MI 49855, United States

+1 906-228-1258

https://www.flagstar.com/chocolay-flagstar-bank-branch-marquette-michigan-2737.html

  • SaturdayClosed
  • SundayClosed
  • Monday9AM–5PM
  • Tuesday9AM–5PM
  • Wednesday9AM–5PM
  • Thursday9AM–5PM
  • Friday9AM–5PM
CLOSED
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    Reviews

    4.2/5.03 Reviews

    T

    Thomas Bennett
    1

    Extraordinarily bad experience with this branch and with Flagstar in general. My debit card/checking account with them is where my paychecks go and it’s my primary day to day source of spending money. From the beginning I’ve been disappointed with their lack of function and general customer service. They just aren’t a user friendly bank. On Sunday April 19, 2020 during the Covid crisis things got much worse. I went to the drive through ATM at this branch to deposit $47 that was difficult for me to spend because of Covid. During the transaction the machine froze at a “processing your transaction” screen just after confirming the $47 amount. I sat there for 25 minutes trying to figure something out. I called their corporate customer service and no one was there. There were no help numbers on the machine or anything. I just had to drive away with the uncertainty of my money and card out of my control. I have had an atm do this once before at a regions bank. They went outside, unlocked the machine, and gave me my card. Is this what Flagstar did? NO. Of course not. The manager Ryan informed me that their machine is serviced every 2 weeks and was serviced that preceding Thursday. It would be 1 1/2 weeks before it was serviced again. When they come they have a transaction log that (should in theory) have a log of my $47. They will also get my card out so I can go by and get it. Not good enough to begin with. I called the bank a few minutes after the 9am Monday open time. Ryan the manager informed me that he could issue me a temporary ATM card. This card is only useable at atms for cash. That exposes me to Covid 19 and it makes the cash app, Venmo, and PayPal transactions that I frequently use impossible. The bank has effectively forced me to use cash and expose myself to the virus in this time of uncertainty. Ryan told me he would order a new debit card for me overnight that day (Monday.) Ryan failed. I went by at the end of business on Wednesday and the card hadn’t arrived. Ryan was not there at the time to provide some semblance of reassurance. Thursday rolled around and I called early afternoon. Ryan screwed up ordering my card apparently and it won’t be in till next week. I have to leave town to help the state of Iowa reopen their parks at this point. I haven’t worked in a month and a half. Iowa is counting on my contracting work post Covid. I am counting on this card. Ryan has failed me. Flagstar has failed me. Now I will have to expose myself to this virus more to access my own money. I will have to pay transaction fees to use my own money of prepaid cards. I’ve had to drive 16 miles into town repeatedly to deal with this. I had to actually point out to Ryan that he never apologized. He has only ever fed me excuses. He has failed me catastrophically and never offered to compensate me or make for this in any way. Avoid this branch and Flagstar as a whole.

    Response from the owner

    We apologize for the delay in response, Thomas. Google limited review functionalities during COVID-19, delaying our access to responding, but we are grateful you took the time to leave us a review. We're sorry to see you're having issues and would love to help you get this resolved as quickly as possible. As we cannot gather your personal information online, the best way to resolve your issue is to reach out to someone on our customer service team at (888) 248-6423 during the below times. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

    S

    Scott Larson
    5

    I do by business and personal checking at this branch. They offer quick personal service. Always can get in touch with them by phone. Overall very happy

    Response from the owner

    Thank you for sharing your experience with us, Scott. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

    L

    Lance Margrif
    4

    Great customer service...website and app decent

    Response from the owner

    Thank you for sharing your experience with us, Lance. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

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    FAQs

    • 1. How Can I Get Related With Flagstar Bank?

      In order to connect them for loans, you can making a phone call by +1 906-228-1258, or you can direclty search for online loans. If you need any loans like online personal loans, you can click here, which will be faster.
    • 3. How Can I Apply for a Loan at Flagstar Bank?

      The fastest method is to use their website's online form. For your need of payday advance loans from the Internet, simply look at our website to learn more about details.
    • 5. What If I Cannot Pay Back My Loan?

      The best way is to discuss the details with your lender at first and find out a solution for both parties.
    • 2. Where Do I Find Flagstar Bank?

      Flagstar Bank is located at 6000 US-41 S, Marquette, MI 49855, United States. If you wan to visit them on your own, use the map to discover a way to get there.
    • 4. Is Flagstar Bank an Agency? Or a Lender?

      Flagstar Bank is a Bank. Or you can directly find CocoLoan, which is a lending broker, can help you establish connections with 100+ lenders to get miscellaneous loans like installment loans for bad credit, browse this page to find out more.
    • 6. Can Flagstar Bank Provide Online Title Loans?

      Sure. You can get title loans online if you click here.