FirstLight Federal Credit Union Lee Trevino Dr, El Paso

I’ve been with you guys a long time I generated a lot of cash going in and out Hope your establishment do you have the nerve due to Covid and cancel my account for a $30 overdraft I generate thousands of dollars going to the bank I will never recommend you to anybody and as a businessman I make sure I tell everybody but how I was treated

They took care of me right away excellent customer services!

This is the worst credit union I’ve delt with. I’ve been banking with them for 3 years. They are crooks, charge you for anything they can, hidden fees etc. and will not work with you out of state. I was in the military, got a loan, and moved back home. They will not let me make a payment over the phone, they didn’t seem to even want to help me. I would seriously reconsider banking through first light credit union. They will not answer phone calls, they do not have good customer service, they do not listen to you or try to help you in any way. Very displeased. I look forward to the day when I don’t have to deal with this credit union any longer.

Noe Sanchez was a lot of help for me. He assisted with all our needs.

excellent servicee fast and efficient thank you

I have been a member of FirstLight since they opened, and have been very pleased with all of the services they provide! Especially the platinum visa.

Great staff courtesy professional most important knowledgeable

Everyone goes out of their way to make you feel welcomed

Jannet Sanchez has excellent customer service skills. She is quick to answer any questions you may have.

Worse than Bank of America, and that is hard to do. This has nothing to do with any kind of fees at all, or something that I have done wrong and trying to pin on the bank. Been locked out of my online account now for two weeks and nobody seems to know why. One agent tells me the account is locked and another tells me it is not. I called and spoke with a 3rd who created a sub user name and name told me about that. Pass word was reset without explaining that to me, was told to access the changes through my email which does absolutely nothing other than ask for a DocuSign account, very vague after that. Passwords do not work even the temp one that was given. I just got disconnected from Angie right now after resetting the password, then came to find out that the temp password doesn’t even work. Did she call back after getting disconnected....you can guess that by reading this. Customer service and know how is absolutely horrible, do not make the mistake of doing business with this bank.