FirstBank Mortgage Poplar Ave, Germantown

Tamara Is great. A true professional, she stayed in constant contact with both I and my client. Tamara is a great resource and she knows her products. She is definitely at the top of my list.

My Experience with FirstBank was “Awesome”!! My Loan Officer “Tamara” was the best! Always very informative, honest, considerate just ”Simply the Best”!! I would recommend FirstBank to every and anybody for their financial needs. 😀💯. Thanks for making one of my life experiences “The G.O.A.T” !!

Robert (Bob) Chapman was a delight to work with. This is always a long and tedious process and he was always so helpful and made sure to keep us updated along the way. I highly recommend FirstBank and will be back for our next mortgage!

Oh my goodness, what an honor it is to write this review! I know there were others working behind the scene, BUT I have to speak on Tamara Saulsberry!!! I came to First Bank in the middle of a crisis! See, First Bank wasn’t my first choice. I’m not from Memphis and I decided to go with a local bank. Well long story short things came to a complete hault, due to an obstacle that was discovered in underwriting DAYS before the scheduled closing. This obstacle was beyond what I myself could fix. My realtor, Lyshundria Owens with Kaizen Realty, took me to First Bank, which was one of her preferred lenders from the beginning ( I know I should have listen)!!! I was introduced to Tamara on a day that my heart was just shattered because my home had went back on the market! I applied with First Bank and was approved! Tamara looked over my file and saw that she was able to help me by going in a different direction than the previous lender! She kept me informed, and I knew exactly where we were every step of the way in the process! She walked me through items that I needed to gather! There was never a doubt that she was working to get me not just into a house that i had found... that’s right she wanted me to get into my HOME! The home that went back on the market; I was able to get it back because of Tamara swift actions as she worked ON THE WEEKEND! Only a few short weeks later..: I hear the words that I had only dreamt about... Kim, “you are CLEAR TO CLOSE!” Tamara was so happy for me! She was there at the beginning when all I had was tears of hurt and frustrations, and she celebrated with me at the end when I have now joy in my heart!!! First Bank you indeed have a jewel with Tamara Saulsberry waiting to greet your customers! This is a long post I know, but Tamara deserves it all! So please, if you are looking for a lender to get you approved I offer you only two points of advice: 1. Do your part to have your business in order 2. Call/email Tamara Saulsberry with First Bank... that’s it..:, no other steps... she will take it from there and you too will hear, “Ma’am:Sir, you have been CLEAR to close!”

Bob Chapman made my experience great. He explained things in detail and made sure I was able to understand each next step. I highly recommend.

Mrs. Saulsberry is the BEST!!! I actually went with another bank before choosing FirstBank. They didn’t offer me enough money to get my dream home. I talked to Mrs. Saulsberry and she was very adamant about giving me enough money to get my dream home for my family. And she did!!! I will forever be grateful and thankful!!! Thank you Mrs. Saulsberry for everything!!!

I have trusted my home buying clients with Bob Chapman over a period of many years. He is reliable in getting back to them in a timely manner, and professional without being pushy. Bob Chapman is not only competent and capable, he is easy to deal with, knows his business, and has the expertise to know what will work and what will not. My clients get straight answers quickly and efficiently.

As an insurance agent, I have personally seen Tamara go above and beyond for her clients. She is a ROCKSTAR and you will not be disappointed with her service!!! HIGHLY recommend!

Tamara is a gem! Customer service is over the top. Addressed all concerns promptly and professionally. Made the process so easy. This is the BEST experience in home buying.

Fabulous experience from the first contact with Bob Chapman through the very end - Bob's expert guidance and keen customer service skills made us feel like we were his ONLY customer!!! Would highly recommend FirstBank and Bob Chapman to anyone with mortgage needs!