FirstBank Ski Hill Rd, Breckenridge

Went to this bank three times today. The first two trips they don’t have available banker so I came back at 4:00 thinking they probably have less customer. There’s no customer when I came in and the lady that helped me is Tania. She asked me first if I have 40 mins to spare and I said yes because I’m eager to open a Business account. Once I sat down on her table she double checked my papers and then ask for my ID although I have a personal bank account from them. She told me I need my passport which in my case I don’t have with me because yesterday I called them to asked what requirements do I need to bring with me just to make sure I can open one today. The person I talked to over the phone didn’t tell me about the passport or ID to bring with me. To be honest this is not the first time Tania decline to help me. Few months ago I was trying to open this Business account and she’s the one who told me I needed a Foreign entity paperwork. Last year she’s the one who declined to notarize a document for me so I had to go down to Frisco and they notarized it for me with no problem. I’m not sure if she’s being racist or what considering that I’m Asian but there’s something with TANIA that this first bank location should look into. Misleading information and Rude customer service is not good for your company.

Tania, the teller at this location needs some good customer service training.Went here 3 times just to open up a bank account and this lady doesn’t even know anything and she’s asking us a lot of requirements which she could just tell before we came back.You guys needs to step up your game.Poor customer service 👎🏻

First Bank is awesome. One of the guys I work for unfortunately uses Chase Bank. One day last winter Colorado springs got about 6 inches of snow. Which about all melted by 4 in the afternoon. But chase bank decided to not be open deaming to hazardous for employees. So the always helpful folks at first bank actually cashed my buddies check since I had a account with them. Thanks First Bank, you saved the day.

Hanna was amazing. She followed through on everything she advised us on. She was there to answer all our questions. She made the loan process so easy (we’re self employed and it’s never easy). I will definitely be going back to work with Hanna for any future loan needs. Thank you 1stBank and Hanna.

Ashley Woodward was extremely helpful and responsive. I needed a form filled out for my apartment management and she had it completed and sent the same day.

Hanna Thomas is the best! I would 100% recommend using Hanna at Firstbank for a refinance or purchase loan. She made the process so easy and was always there to answer any questions I had. She is very smart, professional and kind! Thank you Hanna!

Working with Hanna Thomas at FirstBank for a second home purchase was a wonderful experience! If you are in the need of a purchase or refi, Hanna and FirstBank should be your go to advisor and bank! Hanna was always able to answer all of our questions quickly and professionally. Thank you Hanna and FirstBank!

Everyone at First Bank was so helpful, kind, and well informed when walking me through the process of buying my first home! This was such a huge step for me, and I'm SO thankful for all of their help and guidance in this process. Couldn't recommend them more!

I don't have a local bank, since I'm traveling, but 1stBank was able to help with banking needs, quickly and hassle-free. Extremely friendly, too!

Going to close my account right away. Disputed charges and had to wait for my new card...which is understandable. Credit was given to me for charges but then two days ago it was taken back. I don't even know the company making these charges. Bank of The West here I come! Is there a zero star rating???