Firstar Bank E 101st St, Tulsa

Hi Courtney, Our Tulsa ATM was purchased in 2014 when the branch opened and it is scheduled to be replaced this fall. Unfortunately, the new machine will not have the ability to accept cash deposits. With fewer customers using cash and high demand for mobile deposit, we have allocated our resources for mobile capability. The good news is that we do have the ability to accept your cash deposits 24/7. Deposits can be dropped in our night depository at any time. We ask that you place the cash along with a deposit slip in a sealed envelope. The deposit will be processed first thing the following business day when the tellers arrive at 7:30 a.m. While most envelopes will fit in the night depository without need for a key; if you have a large cash deposit, please visit our tellers and we will be happy to supply you with a key and zipper bag. I hope this solution will work well for you. We appreciate your business!

Thank you, Mark, for your thoughtful comment. Chris & Cody work hard to take care of their clients and I know they appreciate your recommendation. We wish you much success in your new venture!

Thank you so much for your kind words Justin. Chris is a great guy and we're glad he was able to assist you. We appreciate your feedback!

Good morning Mrs. Buffington, First, I want to sincerely apologize about the confusion by our staff on cashing your check. It sounds like the person who answered the phone should have asked more questions and we will use this situation to better train our staff. Second, it is unfortunate in this day and age that fraud is so rampant which affects honest people like you who simply need to cash a check. We do have strict procedures when non-customers bring in a high-dollar check. Sadly, the criminals make things much harder for all of us. I am sorry that our procedures caused this inconvenience for you. I want to assure you that we will be happy to take care of you when we open the lobby today at 8:30 a.m. We appreciate you letting us know about our service failures so we have the opportunity to make corrections. We sincerely apologize for the experience you had. If you will have more checks to cash in the future, I encourage you to open an account with us so you will not have this problem again. We would be happy to provide you with a complimentary order of checks as well to thank you for your understanding. Sincerely, Ginger

We appreciate you submitting this comment, Brian. We strive to go above and beyond every day so this truly means a lot to us. Thank you for your loyalty and support!