First Tech Federal Credit Union Ne Holladay St, Portland

Poor customer service overall when dealing with them by phone. Holiday branch doesn't even have tellers so you have to sit and wait for even the smallest transaction. This may is my first one star review ever, and I don't give them lightly. but I've been a member since it was SECU and things have gone way downhill in the last 4 years.

Extremely irritated lately with this bank. Like beyond irritated. Enough to make my fiancé and I switch. I get money paid to me by check from everyone. I’ve had my account with First Tech for like 4+ years. My fiancé that recommended me to first tech makes $30 grand a month mind you. Every time I deposit checks they put one day holds on the funds so I cant get all of the funds. Okay that’s irritating. So I wait for the next day and the hold is still on, when the funds should be available they still aren’t. So I have to keep calling in to have the funds released. I’ve had to do it three times , and it’s come to the point where they said they won’t release the funds anymore. I deposited the check on Thursday, today’s Friday the funds are currently on hold, the funds now won’t be released all weekend, and Monday’s a holiday, So I won’t have my funds until Tuesday. Tell me how using this bank is convenient. It isn’t, it’s painstakingly slow, and it’s holding my business up. Especially after have been an account holder for this long. Switch switch switch before they disrespect you by messing with your money. 0 stars 0 rating and 0 satisfaction.

Very inaccessible for those with disabilities. ATM is located at the front of the building, but there is no handicap parking nearby, and street parking is located where there are about 10-12 stairs to closest access of the atm. Otherwise you have to go all the way around the other side, which is much more distance. I ended up driving to another branch even though this is the only one in Portland. The rest are on the west side/ Beaverton suburbs.

First Tech is not a walk in based credit union, that is why there are a number of reviews indicating long wait times. Appointments can and should be scheduled online. Even then you may have a wait time when you arrive for an in-person appointment. This is true of all branches, I have been told by the staff at the Lloyd Center branch. My experience with the staff and mortgage department have been excellent, they are very knowledgeable. However, on the rare occasions when I need to perform an in-person transaction I prefer to walk in as I have been for the past 30 years at every other banking institution.

Firsttech reported me to the Credit bureaus for a $13.69 late fee after only 30 days. I had plenty in my account, and would have paid had I known. My online portal for that LOC showed a zero balance both before and after the alleged overdraft fee that went unpaid. They still refuse to rescind the negative report. Do not bank here, they will ruin your credit.

The general banking services at FirstTech are typically fine. But I strongly caution you to avoid their Mortgage Department. They have a really annoying habit of allowing applications to expire, ignoring emails and not answering support requests via telephone & the online banking messaging tool. You'll get an initial reply that sounds empathetic and helpful (like the response to this review.) But then they'll not actually follow through. If you submit requests through the online banking messaging tool, please know that they can edit those responses after the fact. Take a screen shot as backup if you see anything unprofessional. I initially received a snarky response to a simple inquiry, which was edited to sound professional a day later. It might simply be growing pains that has caused FirstTech customer service to fall from grace over the last half a year. I sincerely hope they decide to turn things around and again provide the positive service/experience they were known for.

about half of the staff are competent and friendly but their new website is still not fully functional after more than a year and widespread complaints. their location map is illegible. I have had consistently mediocre customer service the other half of the time, sometimes hostile, and grossly interfering with my being able to utilize basic banking functions like paying bills or viewing my balance. I didn't realize leaving wells Fargo would just be 'out of the frying pan and into the fire'. very surprised and disappointed. worst financial institution I have ever interacted with.

I am in the process of finding a new credit union, and it is time to warn others to avoid First Tech. This location specifically is the absolute heart of the evil. The gross incompetency here makes Comcast or United look like shining examples of how a business should treat their customers. I should have started a list when they first showed the incompetence by canceling my homeowner's insurance without talking to me first (they "heard" that my condo wasn't occupied, and instead of talking to me they just canceled the insurance). This was out at the Intel branch, but it was the first sign I should have ran away. This location specifically has: - Had a teller turn a monitor around to show me another member's information - Refused to take a deposit because they don't understand how a DBA works - Explained to me that an S-corporation can't have a DBA (it can) - Wasted time and my money (remember: if you are a credit union member, you are an owner) by having someone stand in the lobby to tell you to wait in line. Why not just have that person do some actual work so the line is shorter? I think we can all figure out how to wait in line. - Told me that an "Aaron" is on my account. The only Aaron I knew was an ex-employee that never would have been on my account, so I had to have them research it. Turns out the employee that said that didn't understand how the employee opening the account is noted. - Manages to enter checks correctly about half of the time, which is generally met with "let's see if it's you or me that's wrong!" It's you. It's always you. I don't need your condescension. On top of that, First Tech has made me question if I'm going to wake up and find that all their systems have failed and they no longer have any record of my having an account. That sounds extreme, but what I have gone through with them and their website truly scares me into thinking this. The website redesign is somewhere around 2 years old, and it still isn't even as good as the old site. The app is glitchy - it will say you don't have any accounts when trying to make a deposit. They have added a $250 limit per day for funds availability when making a mobile deposit; I had resorted to mobile deposits because it is so frustrating to go into the branch to make a deposit. Running a business with a long history of being in good standing with First Tech, this makes it hard to manage a bank account. If you already bank here, why haven't you changed? That's the question I've been asking myself, and am in the process of fixing. Yes, it takes work to switch away to a new credit union, but it will be worth it. First Tech is not the local Hillsboro/Beaverton credit union it once was. Merging with Addison Avenue in Palo Alto and moving the headquarters to San Jose has done something to First Tech, and it isn't good. They have outgrown their validity in Portland banking, and lost control of what used to be at their core - good customer service, and good rates/accounts. If you don't already bank here, DON'T EVEN THINK ABOUT IT!

I have been with First Tech for many years and am a happy customer. The great features First Tech provides for on-line banking are pretty awesome. There is very little need for me to show up at a branch. Even if I do occasionally, it is always pleasant. Thanks for paying such attention on customer satisfaction!

Just moved to the Lloyd District and did a search for nearby credit unions. In addition to opening new accounts, I am hoping to find a credit union that offers a safe deposit box. So I called the nearest First Tech branch on Holladay. The automated voice system first says that "We are excited to let you know about our new automated banking system" and continues to go on and on and on. Clearly, very "excited." I just wanted to talk to a representative, so I pressed zero. I kept asking me how can I help you today, so I said representative. It then wanted to know the kind of representative I wanted to talk to, so it asked "how can I help you today, you can say" this or that or the other. I just wanted to talk to ANY representative, so I said that. Again. And again, and again, many etcs. After more than half a dozen attempts saying "representative" it finally said "You want to check your balance, right?" Had to tell it no several times. After 90 seconds of this runaround just to talk to someone, the "exciting" automated system said, "Let me transfer you to a representative." FINALLY! Then it said "Your wait time is approximately 33 minutes"!!!! I should have checked the reviews here first. It is loud and clear that First Tech can't properly respond to their current customers in a timely manner, let alone attract new ones. Lesson learned.