First State Bank W Polk St, Livingston

I went into FSB of Livingston to open a business checking account. I told the person helping me that remote deposit on the app was a requirement for my business. It took 2 hours to open the business account. A week later I tried to set up remote deposit on the app, the set up was declined and the app directed me to call the bank. I went to the bank to get to the bottom of it. Turns out remote deposit is not an available on commercial accounts. Why didn't the rep tell me that BEFORE I wasted over 2 hours sitting there while she opened the account? I guess she did not listen well enough to hear what was important to me? I stated it very clearly. Did she not know about that limitation? Seems like an important limitation to the service in this digital age. Or did she not care and just wanted to open the account and the points or commission for opening a new account? I do not know. What do you know is this bank does not listen to the customer, wasted 2 hours of my time for an account that does not meet my needs, that I clearly expressed before the process started? They do not listen, do not know their own products, and don't respect customer’s time. If you are a small business, I suggest you bank elsewhere. I should send them a bill for MY time. I will be finding a bank that listens and meets my needs as soon as possible.

this bank family has given me outstanding help on many occassions, going way beyond my expectations. Can't pick out a specific example because I needed help in several areas and each & every one excelled.

Horrible the way people at this bank treat you, Brianna/Brianne for one, local dealer picking up a payoff/title in person, they asked us to bring cash to release a title or wait for 10 days. 3 kinds of rude at the same time and hung up on me. We've picked up several payoffs/title from 1st State same day without issue in the past. Will notify state that Lender was unwilling to negotiate title with wire transfer or cashiers check. We will bring the $14K cash I guess? Never could do business with them. FNB Livingston or PSB Texas ONLY ones to deal with.

My father had fraudulent charges at this bank ($1000). When he reported them, they told him there was nothing they could do. He is retired and on a limited income, so this was a huge blow to his finances. I do not recommend this bank as they have been extremely unhelpful in resolving this issue.

Great place to bank and keep your money safe

So far I really like this bank. I just wish they had more options online like getting a new debit card mailed to you if you lost or damaged your card.

This bank helps it's clients. For example, October 28 & 29 2010 Lucy helped me by phone by giving me information on how to release my checking account from a suspected fraud case. Thank you!

Worst bank in Livingston... will never recommend

Love this Bank and the great people who work there..Thank you From Jimco Air-Conditioning Family We Appreciate your Business.

Takes them 3-4 months to do a house loan. So don't be in a hurry.