First Shore Federal S & L Association S Division St, Salisbury

Horrible communication and customer service. This is a very antiquated bank that takes an inordinate amount of time to process anything. There seems to be no critical thinking and common sense used when requesting information. For example, why do we need to provide additional proof of employment when we've already provided pay stubs? If an organization is paying me, it's clear that they are also employing me. I have never had a bank request so much unnecessary information. We had two people working on our loan go on vacation without notifying us that they were gone -- just radio silence. Purchasing a home is time-sensitive, but this bank clearly doesn't care about that. We've purchased several homes over the years and never had this miserable of an experience.

I've banked with First Shore Federal for over 2 years, and unfortunately am closing my account due to the very poor customer service I received from the "Main Office" in Salisbury. I had been banking with the Pocomoke branch, who always provided excellent customer service. I needed statements pulled for the 2017 CY, and I was told it would be a $5 fee for the dates I asked from the Pocomoke branch. When I arrived to pick my statement up, I was told it was actually $5 per statement, so $60. I told them that was not was I was told, and I won't accept the statements. Pocomoke tried to have the fees reversed, but they are at the mercy of the "Main Office" who declined to waive any fees. I followed up with Sheryl Young at the Main Office. I explained that $5 is a fee I'm willing to pay for the convenience of pulling account records, but the actual cost of $60 was never provided to me nor would I have accepted such a steep price just to have account information for a previous year. Most other banks provide this to their customers via internet, and it's free. I was told that I received a disclosure statement in the main about the costs of banking when I opened my account, and they would not be waiving any fees. Apparently $60 is more important to First Shore Federal than keeping their customers and addressing the issue of properly educating their staff on fees. DONT BANK HERE, go with a credit union that is much more flexible with fees, and is up to date with current technology (First Shore Federal Business Accounts don't even offer debit cards for their checking).