First Republic Bank Brookwood Rd, Orinda

Went into the branch to withdraw cash around 1pm. Was not acknowledged upon entry. One employee was on the phone talking very loudly about another customer's personal financial details including that he has $5 million at Charles Schawb. One male employee was on his phone and ignored me the whole time I was sitting there waiting. Finally got help from a female employee, only to be met with prejudice and racial profiling. At first she asked for my ID and bank card then the last 5 digits of my SSN number. After I had given her all the information, she still proceeded to look at me in a suspicious way while jotting down my Driver's License number and other things. At that point, I was getting ready to leave. Had I been a white person, they would not have treated indifferently. I felt humiliated. Had been doing business with them for a long time, with multiple accounts; never had I been treated this way. Upon speaking with Paulie, their operations Manger, I told her that they could really use a dose of customer service/professional etiquette training. Will not be going back to that branch anymore. This place really blows.

A bank with personal service With electronic banking and so on, I set foot in this bank only three or four times a year. I don't have large accounts. They greet me by name every time I go in. The place is warm and inviting. The services are fantastic.

I show up 145pm on a Saturday to get a cashiers check because Monday is a holiday. The bank’s stated hours are open until 2pm. I arrive only to find it closed and the doors locked.

Always welcoming. Enjoy working with Windy K. Very pleasant and professional!