First New York Federal Credit Union Union St, Niskayuna

I have been using this bank on and off for awhile now. I wanted to take some money out. (Not a lot) This was by far the worst experience I have had trying to take out money for a bank. They were rude to me for not understanding why they could not easily let me take out money. Dissatisfied with the way the staff handles things. Despite having a hard time taking out money I will still use this bank. Because I know it was not the banks fault.

I’ll start by saying the people employed by this bank are a mess. Long story short, they allowed someone to deposit a $1,200 check into my account, when I called to find out what was going on they transferred me 5 times, placed me on hold for 10 minutes at a time, and in the end tried to cover it up by saying they checked their ID when taking the check. So I said to confirm you are telling me my identity has been stolen (placed on hold again). They gave me no answers and said “it’s almost 5 so we can’t look into it” after telling someone that their identity has been stolen. So ultimately closed my account and was forced to go file a police report as they did nothing to solve the issue or answer questions. Worst experience of my life. Switched to KeyBank and have been so happy. No one stole my identity they just allowed activity on my account without checking ID.

This is a great Community credit union. Our family have been members here for years. Staff are always friendly. It's good to bank somewhere they remember your name.

Good Service. I can always get my notary here without any hassles.

Tellers are very nice and helpful, but bad customer service if you need assistance from someone in one of the offices. I'm glad I closed my account here.

one of the first credit unions i belonged too. service and staff was always great