First National Bank of Illinois Ridge Rd, Lansing

If I could give these theives no stars I would, you wanna bank here be sure to check your account multiple times a day... I just got an overdraft fee for a free checking account with no limits with $2.00 in my account.... They are a joke and theives!!! Would expect more for a division... The ignorance and arrogance going on over there is straight up a joke!!! If it wasn't for a slight few that work there I swear the place would be closed down and boarded up.... Thank you slight few!!!

I have banked here for almost a year. Location is close to home. Have had three debit cards get hacked. Terrible customer service. Someone told my wife I could pick up new debit card after being hacked, at main bank. I drove there and was told she has to pick it up herself, I can't pick it up. We are both on account but they made my wife come there to main bank not close to home to pick it up. One person says one thing then they do something else. I am already switching to another local bank and hope this bank fails. DO NOT BANK HERE OR YOU WILL BE HAVING ISSUES REGULARLY. THE ATMS ARE NOT WORKING MORE THAN THEY ARE WORKING. ALWAYS SOMETHING FIND YOURSELF ANOTHER BANK.

My first time actually going to this location. There was no sign in sheet. I looked around thoroughly everyone seemed busy so I asked another customer and she directed me to a young lady toward the front. As I approached her I could see she was with a customer so I stood back as not to be intrusive. I waited, never a can I help you or acknowledgement of any kind. More and more people are entering so I said excuse me I don't mean to interrupt and before I could finish she looked up at me with the NASTIEST LOOK! It was a very good day for her because I didn't react. I went on with my question and she said just have a seat. So I walked over to the door and a young man looked at me and said hello have you been helped? I said no. He said pleasantly come on over. He wasn't very chatty or smiley but he was efficient.I didn't like that he placed my ID on the desk instead of my hand since I handed it to him, but he did hand me my other cards so I don't think it was intentional. Where have the days gone when customers were valued and appreciated?

Staff was super rude to me about my grandmother's account when it was something an employee did wrong, and not me. Didn't get so much as a sorry before they threw down what I needed on the desk and walked away to complain within earshot. Classy. Glad it's not my bank, at least.

The policy tht i have to go into the bank to get “my own” account number is a horrible policy im switching banks

Why is it that almost without fail the ATM IN LANSING AND LYNWOOD ARE EITHER NOT WORKING OR TOTALLY OUT OF ORDER. MOST TIMES THEY ARE OUT OF CASH OR THEY JUST DON'T WORK .A.A LOT OF THE TIMES ITS ON THE WEEKEND BUT THE ONE IN LANSING HAS HAD THE ORANGE CONE ...LIKE TODAY BLOCKING ACCESS BECAUE ITS EMPTY .I WENT TO LYNWOOD AND IT WAS TOTALLY DOWN ....

Always friendly and willing to help with any questions I may have. I always feel welcomed at this bank. The tellers are super nice!!

Great Bank if you have a problem they are quick to take care of it.

Been banking here 41 years will not go anywhere else

Wonderful place to bank, great customer service...!