First National Bank of America N Division St, Traverse City

Recently, my father asked me to manage his estate for him because he is 94 and has difficulty remembering things. One of the first things I did was to contact four banks where he had certificates of deposit and ask them to attach my power of attorney to those accounts. I got a response from Connor at First National Bank within a few hours. He explained what I needed to do (precisely). I returned the information to him and he got back to me the within a day or two and explained that everything was good and that I needed to sign a signature card. It was waiting in my email inbox. I did so and there was a slight problem (my mistake). Connor got back to me within the hour and explained the process. The entire procedure took 3-4 days. The other banks? I have yet to hear from them. Draw your own conclusions.

Best of both worlds banking: 1.) All the technological amenities of a larger bank (e.g. mobile deposit) 2.) Attention, care, and helpfulness of a small bank I always look forward to visiting First National Bank of America because the staff are all immensely helpful and good-natured. I don't have to have my account number at the ready when I come in because everyone knows who I am. I do both my personal and business banking and always feel that I am in good hands. I highly recommend banking here.

12-8-2021: Wow! Has it been four years since I posted my first review??? Still receiving the same great service even though I moved away from Traverse City. Donna has continued to help me with several alternative saving account options. For most of my many years I have always completed my banking transactions remotely via a credit union in Saginaw. But after signing up with FNBA I look forward to the face-to-face service at my local branch. The tellers are very friendly and make a sincere effort to make sure I am a satisfied customer. (We have a lot of fun conversations, too!) Keep up the good work Donna, Polley, Jodi, and all the staff!

Seriously the best bank around. Being able to walk in and be greeted by name is the best feeling. The staff at First National Bank of America always has my back and I feel so safe giving my money to this bank! They really care about their customers and watching out for them! Even being at school I know I can always call and they will help me with any problem! Polley Donna and Jodi are the best! Love the new building also!

Knowledgeable, responsive, truly outstanding customer service delivered person to person. And the best deposit rates in Traverse City. Jodi is not only a real pro, but truly cares about her customers and goes above and beyond to help meet your needs. Jodi and FNBA get my highest recommendation!

I work with almost all major banks and without any doubt, FNBA it's the best bank to work with. When it comes to take care of their clients they really mean it, they pay the best interest rates not just on CD's but checking and MM accounts. I have no complains at all. Love working with them specially with Jodi she is amazing, she takes great care of her clients.There is not enough words to describe her, she is just over the top.

The staff at First National Bank of America in Traverse City are top notch. They are the most welcoming people and will assist you with any need. Personally, they've helped me with numerous transactions, issues, and unique situations giving them full attention and prompt resolution. You are the best!!!!!

We had several years business banking with FNB and Jodi, Donna & Polly, they are all wonderful to work with. The most professional and helpful people. We were with a different bank at first but there was no customer service. We thought that customer service was a thing of the past until we started banking with FNB.

Remember the good old days when you could actually call your banker and have a human being answer the phone? This bank is that bank! Service is top notch. People are friendly and go out of their way to help you out with whatever you need. We have a business account and a personal account and we highly recommend First National Bank of America in Traverse City.

All contacts within this fine banking institution have been exceptional, both in competence and friendly handling of my accounts. I would highly recommend First National bank to anyone seeking personal and business banking to anyone needing professional handling of their banking/financial accounts.